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Customer Service Coordinator
2 weeks ago
Key Responsibilities:_
Provide excellent service and **support** to internal and external **customers**.
Ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent **customer service**.
Working in a **fast-paced** department where you will be expected to absorb and retain a large amount of knowledge.
Achieve agreed **KPIs** in the short and long term.
Ensure all customer **orders** are **processed** accurately within 24 hours of receipt.
Ensure the smooth running of multiple **corporate** accounts.
Working in conjunction with other departments to ensure orders are **dispatched** correctly.
Manage and prioritise their daily / weekly workload using **technology** provided.
Attend **project meetings** with account **managers** supporting and giving input where relevant.
Provide a **professional** and **efficient** service to all customer web chats.
Previous **Customer Services** experience in **account management** environment.
A **professional** demeanour and good telephone manner.
Embraces and is **adaptable** to change.
Be able to think outside the box to help improve daily processes.
Be able to **multi-task** and meet **deadlines**.
Work calmly under **pressure**.
Be able to follow **projects** through and follow up where necessary.
Take **ownership** of the contact, understand the customers’ needs.
Good time management skills.
You may have also applied for**:Administrator, Customer Service Admin, Support Advisor.
