Housekeeping Supervisor

**Who we are**

The Club Company's mission is to be unquestionably the UK's premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out.

With a warm and welcoming atmosphere, our clubs are set in beautiful locations with an inspiring mix of sporting, leisure and wellbeing facilities offering a feel-good experience to members and guests. Our clubs are an exceptional venue to work and enjoy.

Our CARE values - Caring, Ambitious, Respectful and Energised - are designed to guide and inspire our team every day. Our team members ensure that our clubs are places that people love to visit. Because our customers are a huge part of what makes our clubs so special, we place them at the heart of everything we do.

**Job Purpose**

To support the Head Housekeeper in effectively utilising, managing and developing all Housekeeping resources in order to provide an outstanding customer experience that meets all Hotel and Company Standards. Above all, you’ll ensure that everything runs smoothly 24 hours a day, seven days a week.

**Job Tasks/Duties**
- To ensure all rooms are logged as clean for Reception to utilise for arrivals
- To ensure out of order/out of service rooms are put back into inventory as soon as possible
- To check linen and reject when not to standard & ensure that supplies are used on a needs only basis
- To prepare the daily sheet of allocated rooms for the team
- To assist with departmental Absence Management including monitoring of absence levels
- To ensure that all cleaning and laundry consumables are ordered from current nominated suppliers in line with Company purchasing policy.
- To ensure stock takes are carried out at the end of each month.
- To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
- To implement and maintain cleaning schedules for the hotel and ensure that they are adhered too.
- To support and assist the Head Housekeeper.

**GUEST EXPERIENCE**
- To ensure that all bedrooms are serviced and laid out to the Company standards as well as regular checks on public area cleanliness & deep cleaning as and when required
- To deal with any guest complaints
- To complete regular inspections and audits following The Club Company standards for cleaning rooms
- To ensure cleaning of all areas of the hotel are to the highest standard
- To organise deep cleaning duties when required
- Ensure deliveries are checked against order forms and ensure that invoices are accurate, and to action any discrepancies immediately
- Ensure catering, cleaning and laundry supplies are stored safely and used effectively to minimise wastage
- Maintain a high standard of hygiene within the home and adhere to COSSH guidelines
- Maintain health and safety in the home by adhering to the company’s policies and procedures at all times, including instructions in the Facilities Manual
- To co-operate with requests from the Hotel Manager and guests wherever possible

In addition to a competitive salary, we offer an excellent range of staff benefits, including:

- Employee Assistance Programme
- Cycle to Work Scheme
- Free parking
- Training and Development opportunities
- Complimentary use of health club, group exercise classes and golf facilities
- Competition play for team members with a golf handicap
- Bonus holiday days
- 50% off when you stay at our hotels
- 50% off meals on duty
- 25% off food, drink, retail and spa treatments at other times
- Discounted membership for a friend or your family membership
- Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Digital Reward & Recognition Scheme

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Referral programme
- Wellness programme

Ability to commute/relocate:

- Warwickshire, CV35 7QT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- housekeeping: 1 year (preferred)

Work Location: In person

Reference ID: TWHS01