Customer Service Apprentice

15 hours ago

NewcastleunderLyme, United Kingdom Bally's Interactive Full time

**Job title**: Customer Service Apprentice

**Location**: Stoke on Trent (Hybrid working available)

**Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday (including 5 hours of college-based learning)

**Salary**: £13,300 (plus a 35% hourly uplift for unsociable hours)

**Other benefits**:Annual bonus of up to 10%, 25 days plus bank holidays allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, cycle to work scheme, volunteer days, store discounts, a contributory pension plan and many more

We are looking for a driven and dedicated individual who is looking to kickstart a rewarding career in customer service to join our team as a Customer Service Apprentice. As an Apprentice, you will learn how to provide a world-class experience to our players and be welcomed into our fun and fast-paced call centre. In return you will gain a L2 nationally recognised customer service qualification, receive on-hand support and guidance from our team of experienced customer service professionals, and gain an array of invaluable and diverse experience that will open the doors to a successful career in customer service.

**Your day to day**:

- Act as the first point of contact for our players on all our UK gaming websites ensuring a first-class gaming experience.
- Keep on top of all our products\ promotional offering and tools to ensure you're keeping up with our players, and with the business and department's strategy.
- Take ownership and follow escalations through to resolution.
- Manage all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
- Collaborate with colleagues across all departments on projects and attend relevant meetings as required.
- Strive to resolve everything, first time, every time. With complex issues, you should ascertain urgency and follow the appropriate next steps, escalating issues to the right department where appropriate.
- Contribute to, and promote a positive working environment. Becoming a role model and inspiring others.

**What we're looking for**:

- To meet legal obligations, you must be 18 years of age or over.
- Hold a C/4 or above in Maths and English or equivalent.
- Passionate about providing excellent customer service.
- Committed to completing an 18 month apprenticeship.
- Exceptional verbal and written communication skills.
- Ability to problem solve, think fast under pressure and fact find to successfully provide a first-time resolution

**About us**:
Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players

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