Customer Service Apprentice
13 hours ago
Join our friendly and energetic team in this interesting and diverse Customer Service Apprenticeship role. Our team provide excellent customer service through, telecommunications, online support, and a customer facing support centre in a modern, streamlinetechnology repair centre. You will learn an array of administrative and customer service skills which will assist in acquiring qualifications and progression within your career. Our previous apprentice's have been fast tracked and promoted through our businessdue to our commitment to their training and learning.
TMT First are an authorised Samsung Repair Partner for mobiles, tablets and wearables. At a time where it is more urgent than ever to reverse climate change, our goal is to 'Keep Technology Alive for Longer'. The Customer Service Apprentice contributes tothis goal by accurately supporting and communicating with our customers to ensure their devices are repaired and continue to serve them well.
Main duties:
- Act as the first point of contact for customers who have sent their devices to us providing professional customer service.
- Providing excellent service to customers in the Samsung Support Centre.
- Proactively drive out of warranty repairs by explaining the benefits of repair to customers.
- Develop a strong rapport and trust with customers throughout the customer journey.
TMT First believe in high rewards for hard work and a commitment to our business goals. Training and development are available for those who wish to progress and most of our senior roles are appointed from promotions within our organisation.
**Benefits**:
- 30 days holiday including bank holidays
- Performance bonuses
- Free Parking
- Canteen facilities with free tea, coffee & fruit
- In house training
- Employee discount
- Sociable working hours
- Company Pension Scheme
Usual Working Hours: 37.5 hours, 08:30-17:00. 5 days out of 7 with some Saturday working required on a rota basis. (Part Time 16-20hrs)
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