Supply Interruptions Specialist

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential serviceand have operated throughout the Covid19 pandemic. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
**What you’ll be doing**
Due to internal growth, we are looking for a Supply Interruptions Specialist. You will be responsible for leading in reducing Supply Interruptions (SI) through the means of their solid technical knowledge in Always in Supply (AiS) methods of mitigation in bothplanned and emergency activities. You will lead in requesting, managing, and monitoring AiS activities on the hydraulic system, ensuring optimum response times, and returning as many customers as possible back into supply in a safe and responsible way beforewe trigger a SI penalty.
Working closely with the logistic, network management and planning teams to ensure the correct decisions are made and ultimately responsible for adhering to our “no regrets” approach to despatching the appropriate AiS mitigation and managing the teams throughthe lifecycle of the job.
The role requires good personal and communication skills, technical planning skills, industry knowledge, and the ability to contribute to the improvement and implementation of best practices and processes. You will play a pivotal role in improving efficienciesacross the department, the overall customer journey, and our ability to provide a value for money service.
This role and its responsibilities are critically important to the company at a time where the water industry faces unprecedented challenges from a Customer Service and Supply Interruptions perspective. Your key duties will include:

- Providing specialist AiS support to the wider business in relation to Clean Water System risks
- Interrogating data from corporate information systems to assess and develop AiS solutions relating to Supply Interruptions (SI)
- Developing AiS mitigation plans that minimise customer supply interruptions, supporting regulatory targets and reductions in customer complaints
- Supporting with AiS mitigation plans for inflight planned and reactive network activities
- Carrying out comprehensive Always in Supply (AiS) risk assessments
- Adhering to SLAs for AiS risk assessments for all emergency works
- Updating all tanker fill and infusion locations on the CIM SharePoint on a daily basis
- Tracking the benefits of the AiS mitigation from SI trigger to restoration
- Ensuringing high quality and efficient communication with other 24/7 Clean Water Shift Teams and Clean Water day teams
- Gatekeeping information related to AiS updates and provide to key internal stakeholders in a timely manner
- Ensuring all H&S parameters have been reviewed and approved before allowing work to commence into a live network
- Working as part of the Logistics Operational Control Centre team to provide flexible support across all logistics activities as required
- Ensuring compliance to relevant Water Quality and Supply Interruption regulations
- Maintaining continuous business awareness
- Building and maintaining knowledge of logistics business systems through continued use of relevant processes
- Supporting improvements of defined business processes and lead innovative new ways of working
- This position is based at Kemble Court, Reading
- 38 hours per week, 4 days on, 4 days off, 3 nights on, 7 nights off, 3 days on, 4 days off, 4 nights on, 13 nights off

**We’re looking for you to**:

- Demonstrate excellent communication and leadership skills
- Have experience dealing and influencing stakeholders at all levels
- Possess an analytical and methodical mind with exceptional attention to detail
- Have experience in incident management/incident support
- Be able to work under pressure to meet targets in planned and emergency scenarios
- Be highly organised, resilient and adaptable and able to manage multiple responsibilities
- Have an awareness of business procedures and processes
- Previous experience of working a mixture of days and nights on a rotational basis

**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide optionsaround working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall DiversityChampion and Disability Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about?working at Thames Water