Pensions Administration Consultant

Pensions Administration Consultant (Fixed Term)

**Job Description**:
**Pensions Administration Consulta**nt (Fixed Term - 2 years)**

**Bupa Place, 102 The Quays, Salford Quays, M50 3SP (Hybrid Working - Office Working twice a month)**

**Full Time Fixed Term Contract - (37. 5 hours per week/2 year contract)**

**£35,000 - £44,000 per annum dependent upon experience and qualification + Bupa benefits**

We consider all types of flexibility, including locations, hours and working patterns.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**The Role**

Reporting into the Pensions Administration Team Manager, the role is responsible for:

- Responsible for scheme data quality involving data extraction, analysis, and rectification plus the provision of MI reporting.
- Provide expert consultancy across a range of technical administrative matters including, but not limited to, the DB administration system, documentation and complex administration in line with industry leading standards and disclosure requirements.
- Deputise for Pensions Administration Manager where required.

**You'll help us make health happen by**
- Taking the lead and demonstrate expert knowledge and accountability in specialist areas as agreed with the Pensions Administration Team Manager and Head of Pensions.
- Collaborate with the wider team on project delivery, working closely with the Administration, Project and Technical Team Managers to involve and develop more junior staff.
- Chion improvements and efficiencies and be accountable for implementing any agreed changes, working with the pension administration team to identify best practice solutions to improve the overall quality of service provided by the team.
- Support and take ownership of highly complex and sensitive administration cases typically involving high earners and executives.
- Provide peer review, technical support and guidance to administration team members as required.
- Act as senior administration escalation point for complaints and Internal Dispute Resolution Process for the Trustee, working closely with Pensions Technical Team
- Identify and implement quality initiatives which improve service data quality and drive excellence into all aspects of the pension administration team
- Responsible for the development and continuous improvements of the DB administration system, working with the external provider to identify, log and resolve system failures and improve automation of calculations.
- Manage the delivery of regular bulk BAU processes and annual scheme events e.g.: pensioner increases, address tracing, mortality screening, data quality reporting, AVC bonus sacrifice and tapered Annual Allowance Communications and cash allowance
- Work with the Admin Team Manager to support co-ordination, planning and delivery of training to the team for BAU processes and support any professional development requirements.
- Co-ordinate and produce regular MI.

**Key Skills / Qualifications needed for this role**
- Ideally PMI and/or CPC qualified with extensive pensions experience and familiarity with pensions administration systems.
- Good knowledge of pension scheme trust rules and technical compliance.
- Proven ability to manage projects and follow through with recommended service improvement solutions and actions.
- Self-starter with the drive and passion to deliver outstanding results and ability to work with little supervision.
- Using sound judgement, decision making, analytical and methodical planning and organisational skills to problem solve and act as a point of escalation.
- Coaching and mentoring skills
- Highly proficient in Excel, with ability to create complex formulas, analyse and manipulate data.
- Technical understanding of pension calculations, systems and processes.
- Excellent communication skills and attention to detail with ability to demonstrate customer led thinking.
- Flexibility/adaptability to change and new initiatives.
- Ability to inspire confidence, trust and influence and motivate staff at all levels.
- Experience of producing and working with management information to manage and meet key performance indicators.
- Ideally, project management experience.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits