Systems Specialist

2 weeks ago

Edinburgh, United Kingdom Sight Scotland Full time

Salary
**£35,124 - £38,350**
- Location
**Hybrid - Edinburgh EH11 1PZ**
- Hours
**35**
- This is a _permanent_, _full time_ vacancy_ that will close _in 14 days_ at 23:59 BST_. _

**The vacancy**

Reporting to the Head of IT Operations, this role will ensure a high level of user satisfaction by providing first-line IT support, resolving routine issues, and managing service desk tickets. This role will take on the responsibility for monitoring service performance, escalating complex issues to the Senior Systems Specialist, and supporting service delivery improvements. We’re seeking a proactive and user-focused IT Support Specialist to provide first-line technical support across the Charity. You’ll be the first point of contact for resolving day-to-day IT issues, managing service desk tickets, and escalating complex incidents when needed—all while ensuring clear communication with users.

This is an exciting opportunity for someone looking to grow their IT career. As part of a forward-thinking and supportive IT team, you’ll have access to significant growth and development opportunities, including hands-on experience, training to broaden your technical expertise, and a pathway for career progression within the organisation. Your contributions will be valued and your development actively supported as we continue to modernise and improve our IT services.

**About us**

For more than 230 years we've been supporting and empowering people with sight loss to live fulfilling lives. We’re proud of what we’ve achieved, but we want to do more. We will build on our rich history to create an organisation which is prepared for the future, and ready to respond to the needs of people impacted by vision loss.
- Our vision is bold. We want to be at the leading edge of positive societal change by:

- Investing our funds in the support that makes the biggest difference
- Putting our community at the heart of what we do
- Campaigning for change
- Accelerating prevention and treatment of eye conditions
- Fostering a collaborative culture of innovation and learning

We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.

Our organisational values - Transform, Unite and Thrive - underpin all the work we do at Sight Scotland and Sight Scotland Veterans.

**Benefits**

**Generous employee pension scheme**

**Learning and Development opportunities**

**Employee assistance programme**

**Discounted cinema tickets**

**Discounts for**
**carers

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