Premier Service Host

3 days ago

Manchester, United Kingdom Transport for Wales Full time

**Premier Service Host**

**Equal Opportunities**

At Transport for Wales (TfW) we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Introduction**

An exciting opportunity to begin a career in the railway industry and join TfW as a Premier Service Host providing an exceptionally high standard of at seat and buffet counter food to passengers.

Applicants must be flexible and available to work the shifts required. Our Food & Drink directorate runs a 7-day operation with morning shifts starting as early as 6am. Premier Service Hosts will know the shifts they are rota'd in for at least 3 weeks in advance.

**Role responsibilities**

You’ll provide a waiter/waitress service to the first-class passenger offering professionally and courteously service to passengers that travel on TfW. To ensure that an exceptionally high level of quality customer service and care is given and maintained on a day-to-day basis.

You'll be responsible for offering our customers a wide range of available products by accurately accounting for all stock, reporting any defects and working with the trolley when needed to provide a consistent service offering.

You'll keep up to date with methods of best practice by attending any mandatory and refresher training as directed by TfW so we can offer our customers the best possible service.

**Who we are looking for**

**You’ll need to have**:

- Experience of providing high quality face to face customer service.
- Excellent customer organisational skills.

**Benefits**:

- 8% employer pension with NEST
- 28 days holiday (excluding bank holidays)
- Free travel across the TfW Rail network
- 4x death in service
- Employee Assistance Programme
- Flexible benefits (Including Electric Car Lease Scheme and Cycle to Work Schemes)

**Who we are**

Transport for Wales (TfW) is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network in Wales. Our mission is to ‘Keep Wales Moving’ by providing customer-focused service, expert advice and infrastructure investment.

**Job Types**: Full-time, Permanent

**Salary**: £11.77 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Wellness programme

Schedule:

- Weekend availability

Work Location: One location

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