Customer Service Advisor

1 week ago

Tredegar, United Kingdom Family Finance Full time

**Job Summary**

**Customer Service Advisor - CPA Collections**
- Daily processing of CPA Collections and failed card follow up
- Monitoring of BSO collections
- Accurately record and update all customer information
- Deal with customer queries regarding field visits, card payments and any customer payment arrangements
- Share memos and updates with Branch team
- Liaise with Collectors & Managers to set up card payments in branch
- Transfer of customer to and from field collection when necessary
- Provide weekly collection reports to senior managers

**Qualifications/Skills/Experience**
- Experience of working in an administrative environment and dealing with customers
- Awareness & understanding of FCA Regulation & Data Protection Legislation.
- Excellent IT skills including Microsoft Office software and in particular, Microsoft Excel

**Working Relationships**
- Operations Team
- Work with all levels of the business to establish a positive customer focused culture

**Additional attributes**
- “Can do” approach to trouble shoot and overcome challenges
- Leads with a customer focused attitude that sets a culture within Operations
- Manage projects in a timely manner and able to update clearly and concisely to stakeholders.

**FCA Conduct Requirements**

As an employee of a Financial Services firm regulated by the Financial Conduct Authority (FCA), you are required to comply with the FCA Conduct Rules as set out in COCON 2, summarised below. The firm has set clear objectives in its Conduct Rules Policy including further information to assist employees to comply with these rules.

**First Tier**

**Individual Conduct Rules**

**1**

You must act with integrity

**2**

You must act with due care, skill and diligence

**3**

You must be open and cooperative with the FCA, the PRA and other regulators

**4**

You must pay due regard to the interests of customers and treat them fairly

**5**

You must observe proper standards of market conduct

**Job Types**: Full-time, Permanent

Pay: £21,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CSACPA

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