Fleet Solutions Coordinator

4 days ago

Crook of Devon, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
We are excited to announce an opportunity for a
**Fleet Solutions Coordinator** to join our Fleet Management department based at our office in
**Exeter**

**Salary**
- Negotiable based on experience

**Benefits**
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Our ‘promote from within policy’ means you can go as far as your talent will take you

**Hours**
- 42.5 hours: Monday - Friday between 8.00am - 5.30pm, with occasional Saturday mornings

**Location**
- Grace Road Central, Marsh Barton, Exeter, EX2 8QA

**About us**
- Add an annual turnover of $23.9 billion to a rental and leasing fleet of over 1.8 million vehicles and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world._
- Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK, while boasting one of the largest and most diverse commercial vehicle rental fleets. Join us as a _**_Fleet Solutions Coordinator - Exeter _**_and be one of the people driving our growth._
- Diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived 17 years ago and have been honored with many other awards along the way._
- Enterprise promotes a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers._

**Responsibilities**:
**Responsibilities.**
- Provide excellent customer service in line with Service Level Agreements (SLAs)
- Building customer relationships in a face to face environment and over the phone
- Liaise with workshop manager for repair advice
- Manage relationship with external parts suppliers and vendors
- Ensure cost control of servicing and parts
- Prepare regular reports on fleet performance and analyse data to identify trends

**Key Accountabilities**:

- Compliance within either customer, legislative or manufacturers guidelines
- Demonstrating a cost focused mindset and displaying excellent cost control within your remit, ensuring that all costs are either recharged or within customer specific parameters
- Ensuring that repairs are completed in the most cost-effective manner whilst maintaining excellent customer service
- Meeting customer satisfaction and call response times within Enterprise and customer guidelines
- Using our Incident Management system to meet agreed timeframes for repairs
- Managing and reporting of uptime on customers vehicles and assets
- Adhering to all Enterprise processes and procedures

**Qualifications**:
**Qualifications.**
- Knowledge of vehicle maintenance and fleet management principles
- Excellent interpersonal and customer service skills
- Proficient in use of Microsoft Office Suite
- Strong organisational and problem-solving skills
- CPC national qualification preferred but not necessary

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