Regional Operations Support Assistant

We have a fantastic opportunity for a Regional Operational Support Assistant to join our team in Shrewsbury.

In this role, you will be working with the Operational Management Team to support with the administration across the Patient Care west region.

**Role Responsibilities**
- Directly responsible for the onboarding process of new starters and record keeping via the Bamboo System.
- Develop and maintain an interview booking calendar for each Operational Site within the WEST to relieve Operational Managers of scheduling interviews.
- Attend weekly calls with the Operational Managers of each contract to provide updates on onboarding progress/people file compliance for upcoming employees and identify barriers to progression.
- Take part in internal and external audit/inspection of services to providing evidence and information to support the process.
- Attend organised training events to maintain knowledge and skills necessary for the role.
- Attend & Note Take for Monthly Management Meetings / Staff Representative Meetings & Governance & Performance Review Meetings.
- Seek advice and support from line manager where necessary.
- General office duties and other assistance should the need arise

**Person Specification**
- Good standard of general education
- Experience working within an administrative setting
- Knowledge of NEPT services is preferred
- Customer service or patient experience
- Ability to plan and prioritise your own workload
- Excellent written and verbal communication skills
- Self-motivated and able to work under your own initiative

What benefits can you expect?
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Unlimited mental health consultations.
- Unlimited physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards_._
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (_through an internal campaign in Autumn/Winter)_

**Our Values**

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile - We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable - We do what we say we will do, we take responsibility and we behave with integrity.

Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.