Head of Customer Services

5 days ago


Ferndown, United Kingdom Message Direct Full time

**Head of Customer Service working information**:

- **Generous salary starting from £50,000 pa.**:

- **Full time 40 hours**:

- **Office based in Ferndown with willingness to travel on occasions for Business needs.**

**Company Benefits**:

- **Company Pension.**:

- **Company Events.**:

- **Career progression fast growing company with exciting opportunities** **including a pathway to a director level role.**

**Key responsibilities for Head of Customer Services**:

- **Lead, motivate and develop a team of customer service representatives to ensure the delivery of high-quality service to our clients.**:

- **Set and monitor team performance targets, providing feedback and support.**:

- **Monitor, report, and analyse customer service metrics to identify trends and areas for improvement.**:

- **Develop and implement strategies to improve customer satisfaction and retention.**:

- **Collaborate with other departments to resolve customer issues and improve processes.**:

- **Maintain up-to-date knowledge of company products and services.**:

- **Handle escalated customer enquiries and complaints in a professional and efficient manner.**

**Requirements for Head of Customer Services**:

- **At least 2 years of experience in a customer service leadership role.**:

- **Strong communication and interpersonal skills.**:

- **Demonstrated ability to analyse and solve problems.**:

- **Proficiency with customer service software and technologies (Zoho Desk would be a bonus).**:

- **Ability to work in a fast-paced, dynamic environment.**

**We are an equal opportunity employer who support diversity and inclusion within the workplace.**

**Salary**: £50,000.00-£60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

Ability to Commute:

- Ferndown (required)

Ability to Relocate:

- Ferndown: Relocate before starting work (required)

Work Location: In person



  • Ferndown, United Kingdom Message Direct Full time

    **Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...


  • Ferndown, United Kingdom Olympic Gymnasium Services Full time

    **Job Title**:Customer Service and Sales Executive **Location**:Ferndown, Dorset **Salary**: £23,000 - £25,000 plus pension **Job type**: Full time, Permanent **Start Date**:Immediate The Company supplies, installs, maintains and repairs PE and sports equipment to school gyms, playgrounds and sports halls mainly in the South East and Midlands. They...


  • Ferndown, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** This role is to provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. Reporting to the Senior Customer Services Advisor this Customer Service Advisor role is to...


  • Ferndown, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Kia Dealership in Ferndown. You do not need automotive experience to be successful in this role - we will train that, but...


  • Ferndown, United Kingdom Rubicon People Partnership Full time

    **Customer Service Advisor, Ferndown, £12.50ph** **Temporary position for 3 months. Due to the location of this position, you'll need access to a car.** The purpose of this role As the**Customer Service Advisor**, you'll be stepping into a new and exciting role that supports customers in the UK and internationally with their orders and overall...


  • Ferndown, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and fulfilling their needs in a safe and timely manner. **KEY ACTIVITIES** - Prescription Processing - Inbound Customer...

  • Customer Service

    2 weeks ago


    Ferndown, United Kingdom TMS Legal Ltd Full time

    Customer Service / Further Information Advisor Local Solicitors require experienced customer service advisor. Job includes: - Updating CRM System statuses and notes - Contacting customers for more information/ documentation needed - Giving customers updates - Dealing with all queries Hours 9-5 Monday to Friday. Holiday pay included and small...


  • Ferndown, United Kingdom Pro Drainage Group Full time

    Due to rapid growth and expansion, we are looking for Full Time Customer Service Representatives to support with incoming telephone inquiries and booking Drainage and Plumbing jobs. Other responsibilities include working with Drainage Engineers, supporting with administration duties, invoicing customers and dealing with suppliers. Drainage and Plumbing...


  • Ferndown, United Kingdom Page Personnel Finance Full time

    The job is to ensure all customer orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. **Client Details** Our Client is a family-owned business based in Northern Ireland, manufacturing and supplying medical devices for ostomy, wound, respiratory and surgical needs....


  • Ferndown, United Kingdom Cavendish Maine Careers Full time

    Internal Sales Team ManagerBournemouth- Hybrid (2 x a month minimum)£45k The CompanyThis company are well-established in the Kitchen and Bathroom sector with over 20,000 products and a huge online presence.They are looking to recruit an experienced Sales Manager to oversee their inbound sales team, who service customers via telephone, email and live...