Head of Customer Services
5 days ago
**Head of Customer Service working information**:
- **Generous salary starting from £50,000 pa.**:
- **Full time 40 hours**:
- **Office based in Ferndown with willingness to travel on occasions for Business needs.**
**Company Benefits**:
- **Company Pension.**:
- **Company Events.**:
- **Career progression fast growing company with exciting opportunities** **including a pathway to a director level role.**
**Key responsibilities for Head of Customer Services**:
- **Lead, motivate and develop a team of customer service representatives to ensure the delivery of high-quality service to our clients.**:
- **Set and monitor team performance targets, providing feedback and support.**:
- **Monitor, report, and analyse customer service metrics to identify trends and areas for improvement.**:
- **Develop and implement strategies to improve customer satisfaction and retention.**:
- **Collaborate with other departments to resolve customer issues and improve processes.**:
- **Maintain up-to-date knowledge of company products and services.**:
- **Handle escalated customer enquiries and complaints in a professional and efficient manner.**
**Requirements for Head of Customer Services**:
- **At least 2 years of experience in a customer service leadership role.**:
- **Strong communication and interpersonal skills.**:
- **Demonstrated ability to analyse and solve problems.**:
- **Proficiency with customer service software and technologies (Zoho Desk would be a bonus).**:
- **Ability to work in a fast-paced, dynamic environment.**
**We are an equal opportunity employer who support diversity and inclusion within the workplace.**
**Salary**: £50,000.00-£60,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 2 years (required)
Ability to Commute:
- Ferndown (required)
Ability to Relocate:
- Ferndown: Relocate before starting work (required)
Work Location: In person
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