Housing Support Worker

We are recruiting for a Support Worker to join our Housing Support East Dunbartonshire programme.

The role of Support Worker is to support tenants, in an outreach capacity, in their transition from temporary to permanent accommodation throughout East Dunbartonshire, as well as providing tenancy management support to people within their own flats at 95 Panmure Street, Glasgow, G20 7SJ.

The role will mainly be working in the community in East Dunbartonshire, you will manage your own diary to reflect the needs of the people that you are supporting. It is expected that you will be based in the office at Panmure Street, 1 day per week. You can also work from home where appropriate, this is in agreement with your line manager, based on the needs of the service.
- **We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.**_
- **Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is - we’re not here to judge, only to help.**_

**Main duties and responsibilities include**:
Provide a tenancy support service:

- Manage a case load of people in the community to transition from temporary to permanent accommodation or to maintain their tenancies
- Work in partnership with the Housing Officer at East Dunbartonshire Reach Out providing the service in the time period agreed through a support plan as requested on the referral document
- Close the case with the people we support when the agreed support is complete
- Refer and link to citizens advice and other agencies as required
- Set up housing benefit and support access to welfare funds
- Conduct risk assessments
- Ensure all support plans, reports and any other associated documentation is completed, maintained and filed appropriately

Panmure - provide a tenancy management service:

- Ensure that flats are prepared to the required move in standard to include a full inventory, risk assessment, health and safety checks and agreed level of cleanliness for all new tenants.
- Be present to move new tenants in, explain to them all they need to know for living in the property, open case notes and complete all necessary paperwork
- Ensure maintenance and cleanliness within Panmure flats are managed appropriately via monthly flat checks, and people we support have what they need to manage this
- Report and follow up on any maintenance required
- Be present when tenants vacate the property, complete necessary paperwork and case notes, inventory, cleaning and submit repairs requests
- Liaise with social work as required and collaborate as appropriate with external agencies.
- Attend regular drop-in sessions for tenants providing them with necessary information, signposting them as and responding to their queries as required

Full details can be found in the Job & Person Specification on our website.

**What we expect from you**

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We're looking for you to have gained relevant experience from supporting vulnerable people as well as having knowledge of current relevant legislation and policies relating to housing and homelessness and housing and other relevant benefits.

**A full UK driving license and access to a car for work purposes is essential.**

**What you can expect from us**

We value our staff as our greatest asset and will provide the following working conditions:

- The post holder will report to the Senior Support Worker.
- Your normal working hours are an average of 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 9.00am to 7.00pm, with one-hour unpaid break. Variations to these hours must be agreed with your line manager.
- Your usual place of work will be 95 Panmure Street, Glasgow. You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties.
- Alternatively, you may also choose to work remotely from your home address where appropriate, working arrangements must be agreed with your line manager, based on the needs of the service
- Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
- You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolme