Bank Receptionist

5 days ago

Birmingham, United Kingdom South Doc Services Full time

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Responsible to: Senior Receptionist & Practice Manager

South Birmingham Urgent Treatment Centre

15 Katie Road

Selly Oak

Birmingham

B29 6JG

**Main duties of the job**

1. Receiving and directing patients

2. Handling telephone and general enquiries

3. Making appointments and taking requests for home visits where relevant

4. Taking Messages

5. Processing all forms of communication relating to patients

6. Ensuring work areas are tidy

7. Cash handling

8. Making appointments for medical representatives

9. Making refreshments

**About us**

1. Communicate effectively to deliver excellent customer service to patients

2. Promote effective teamwork with all staff

3. Provide appropriate communication to identify problems and solutions promptly

**Job responsibilities**

The post holder is responsible for providing the first point of contact for patients and act as a focal point of

communication between patients, doctors and other medical staff.

Key responsibilities

Reception

1. Receiving and directing patients

2. Handling telephone and general enquiries

3. Making appointments and taking requests for home visits where relevant

4. Taking Messages

5. Processing all forms of communication relating to patients

6. Ensuring work areas are tidy

7. Cash handling

8. Making appointments for medical representatives

9. Making refreshments

10. All forms of data entry and recording relating to patients, including scanning

11. Assisting with the onward management of patients as required, e.g. booking further appointments, referrals

12. Assisting clinicians as a chaperone where required

13. Providing administrative support to clinicians and managers within the organisation

14. Follow and adhere to Health and Safety procedures

15. Any other delegated duties considered appropriate for the post

Person Specification

**Qualifications**:

- Essential_
- GCSE English or equivalent Grade C or above.

Desirable **RSA II typing/word processing or equivalent**

Experience
- Essential_
- Previous experience of working in an office environment.
- Desirable_
- Previous medical receptionist experience.
- Experience of using Adastra software.

**COVID-19 vaccination statement**

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. We do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at birminghamandsolihullcovidvaccine.nhs.uk where you can also find out more about how to access vaccination.

**Job Type**: Zero hours contract

**Salary**: £9.50 per hour

**Benefits**:

- Childcare
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Following Government Guidelines

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