CRM Executive

2 weeks ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunityto discuss reduced hours and job share arrangements.

**The Role**

If you are passionate about marketing and keen to work in a data-driven, customer-centric, and analytical team then this role is for you. The **CRM Executive** is a key member of the Guest Nurture team whose responsibility it is to drive customer retention, loyalty, and sales conversion.
- Responsible for personalised communications to our guests to drive guest engagement and holiday happiness.
- Responsible for maintaining the annual budget as set by the CRM Manager - Campaign.
- Ensuring that all comms are produced effectively and to excellent standards.
- Collaborate with our customer insight team for targeting selections, deliver analysis and report on post campaign performance

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK10 and is offered on a full time, permanent with at least two days based in our Southampton office.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also:

- Be an analytical thinker and able to work with data to create CRM campaigns
- Able to create customer focused campaigns that engage and drive response
- A collaborative team player, who can manage projects end to end on time and to budget
- Experience within marketing or CRM.

Being part of our team has its benefits

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- A warm welcome with full support settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health support and access to digital GP
- Life Assurance
- Parental and adoption leave
- Childcare Voucher Scheme
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal

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