Gas Consumption
1 day ago
**Key responsibilities**:
- Ensure reads are obtained from customers premises in line with industry targets
- Monitoring and resolving issues preventing data collection from DM sites
- Validating data prior to its acceptance in the billing system
- Entering actual and estimated data into the billing system
- Ensure reads are received, validated and correctly communicated into settlement processes
- Ensure volumes in settlement match the consumption used at customers premises
- Organise meter compliance inspections to comply with relevant industry codes
- Ensure Third Party information is received, and site work is completed within timescales.
- Processing and resolution of opening and closing read disputes in the Gas market.
- Raising Requests for Adjustment where settled data is incorrect.
**Skills and experience required**:
- Have a good understanding of the customer lifecycle and interdependencies between Billing and Market Operations and interfacing departments
- Strong organisational skills and the ability to produce accurate work within tight deadlines
- Process improvement methodology expertise is beneficial
- Verbal comprehension, numerical and problem-solving skills
- Proficient in Microsoft Office
- Experience of a similar role within the Energy sector is desirable
- Proven record of excellent customer service
- GCSE Maths and English Grade C (or equivalent)
- Degree level (or equivalent)
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