Customer Service Apprentice

3 days ago


Doncaster, United Kingdom Total Training Provision Full time

Total Training Provision is working with Ignition Drivers to recruit a passionate and ambitious Customer Service Apprentice who will share their values and join their growing diverse team.

Ignition Drivers have a long-standing track record of supplying highly-skilled HGV drivers to an enviable client list. Their team has over 30 years of experience in the driving industry. With a nationwide network and a highly experienced team, their reputation attracts the highest caliber of drivers which they are very proud of.

**Responsibilities and Duties**:

- Handling inbound telephone calls as the first point of contact
- Data entry of worker start and finish times into our in house system
- Making telephone calls to workers to request compliance documents
- Completing reference requests in line with GDPR
- Following internal processes for worker registration documents
- Raising advertising requests appropriately by contacting the advertising team.
- Requesting references and checking the suitability of applicants before submitting their details to the client.
- Destroying data and records in line with data protection laws

**Desired Skills**:

- Communication skills
- Experience in working with Microsoft packages including Office, Word, PowerPoint, Excel and Outlook
- Interpersonal Skills
- Customer Service Experience
- Attention to detail

**Personal Qualities**:

- Professional Manner
- Confident
- Tenacity
- Organized
- Committed

**Working Week**:

- Monday to Friday 37.5pw
- Wage: £6.83ph

**Holidays**:20 plus 8 bank holidays and your birthday off.

**Training to be provided**:

- Level 3 Customer Service Specialist Apprenticeship
- Level 1/2 Functional Skills in Maths and English (if required)

All Training will be carried out by Total Training Provision.



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