Registration Officer

The purpose of this job is to deliver Registration core activities on a day-to-day basis ensuring compliance with General Register Office (GRO) governance and regulations, to meet all Key Performance Indicators set out in the code of practice. The post holderensures a high-quality customer service delivery across Face to Face, undertaking regular training to ensure that they deliver an effective and professional service.

Face to Face Services provide a customer focused service through the existing library locations across Essex. Face to Face Services also specifically includes Registration, Library and Coroners Service responsibilities.

This role works as part of the Face-to-Face Operations Team providing excellent services at the front line. This role delivers the Statutory duties associated with Essex Registration Service, primarily registering Birth, Death, Stillbirth; Re-registrations;Taking Notices of Marriage and Notices of Civil Partnership; Designated Notices of Marriage and Civil Partnership; and Citizenship Ceremonies. They also complete annotations and corrections where appropriate and deliver a Nationality Checking Service on behalfof the Home Office.

The legal records created at the time of Registration are kept indefinitely and are part of a family's history and our national archive so must be accurate.

The Registration Officer plays a key role in delivering the Statutory elements of the Registration Service. They ensure that customers receive the high-quality service required to meet statutory duties.

Based in Face-to-Face delivery points, the Registration Officer is fully trained, competent and experienced, undertaking all legislative and statutory duties and functions. They maintain a relationship with General Register Office and Home Office where necessaryand work with internal and external partners as the job requires.

**Accountabilities**:

- Ensure the Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
- Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations where appropriate.
- Use specialist skill, knowledge and experience to ensure the effectiveness of the Registration activities, ensuring that a high-quality service for the customer is achieved.
- Meet customer standards and ensure consistent adherence to outcomes and agreed service levels.
- Ensure compliance with all external and internal regulation.
- Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC's interests.
- Ensure compliance with all end-of-day accounting and stock management.
- Work flexibly, collaboratively across structural boundaries as part of project and process teams in support of key outcomes.

**Knowledge, Skills and Experience**
- Educated to 'A' Level, NVQ 3 or equivalent by experience.
- Certificate of Competence in Registration Law and Practice or demonstrable relevant career experience.
- Significant knowledge of Registration Law and Practice.
- Demonstrable Registration Service experience at Registering Births, Deaths, and taking Notices of Marriage and Civil Partnership Level.
- Evidence of commitment to Customer Care and Service Improvement.
- Significant knowledge of Registration on-line (RON) and Registration software, specific cashbooks and diaries.
- Experience of delivering the Department for Work and Pensions 'Tell Us Once' programme.
- Experience of working in a political environment, skills in understanding and responding to different perspectives and taking a cross organisational perspective.
- Evidence of successfully delivering outcomes in relevant service