Welcome & Service Assistant

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

Interview date: 21st November

Working days will typically be weekends/bank/school holidays and maybe some weekdays.

What it's like to work here:One of the National Trust’s most visited places, Nymans was once a creative retreat for the artistic Messel family. The garden holds nationally significant plant collections and at its centre is the Messel family home - a partial ruin. Warm and welcoming, the remaining rooms offer a charming insight to the lives of the people that once lived there. The adjoining woodland, with lake and bird hides, is a place of peace and tranquillity, with plenty of opportunities to spot wildlife and flowers. The small gallery shows changing exhibitions throughout the year and a programme of activities reflects the exhibition themes.

As well as its famous garden and house, Nymans has a successful bookshop, plant centre, cafe and shop. Nyman's garden is a lover's delight, jam-packed with borders offering endless inspiration for your garden at home.

This is a wonderful opportunity to work within an artistic environment where no two days are the same.

Click here for more information about this location

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You'll be working primarily at weekends and on school holidays, providing excellent customer service to our visitors.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (780 hrs py)