Presales Support Executive

1 week ago


Newbury, United Kingdom Vodafone Full time

**Location**: Independent worker (Blended home working)
**Salary**: Competitive + Vodafone Benefits
**Hours**: Full time (37.5 hours per week - Mon to Fri)
- **Blended**

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

Vodafone UK Business are revolutionising how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow.

**What will you be doing?**

The Presales Support Executive role provides presales support for low complexity customer requirements across a range of Vodafone Business solutions and services. You will work as part of a team to manage quotes daily, being responsible for allocated quotes using our tools and processes to meet customer deadlines. In providing this support you will be able to demonstrate how our products and services meet the customers’ needs and be able to communicate this to the customer. The Presales Support Executive will also be required to work with other members of the pre-sales and wider Vodafone team in the support of more complex opportunities.

Key accountabilities include:

- Responsible for translation of customer requirements into Vodafone products and the provision any associated quotes and design information.
- Responsible for the capture of all associated costs, and technical elements required for each quote
- Responsible for meeting all associated customer quote service level agreements
- Responsible for the creation of clear and unambiguous quotes to ensure all have the appropriate term, recurring and non - recurring elements.
- Required you to work with other members of the pre-sales and wider Vodafone team in the support of more complex opportunities.

The role will involve dealing with the full range of products and services offered by Vodafone Business and will include working with technologies from mobile, IOT, Fixed Networks, Security and Cloud based services.

**Who are we looking for?**

Core competencies, knowledge, and experience:
- An understanding of the IT Telecoms industry trends and drivers.
- Knowledge of Vodafone Business and its products and services
- Excellent written and verbal communication skills with the ability to present solutions in a clear and concise manner.
- Experience working in a sales or customer facing role

**Technical & professional skills/qualifications**:

- Must have - good Teams, Office 365, Excel, PowerPoint/presenting knowledge
- Desirable - have some experience of one or more key technologies such as WAN/LAN/UC/IOT/Cloud & Security
- Desirable - knowledge or experience of the ITIL framework.
- Desirable - understanding or knowledge of public sector frameworks.

**What’s in it for you?**

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

**Together we can



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