Call Handler

2 weeks ago


Newcastle upon Tyne, United Kingdom greenbean RPO Full time

We are working with a client based in the north Tyneside area who are looking for Call Handlers to join their company on a permanent basis.

If you are a natural problem solver and multi-tasker then this role will be ideal for you.

This is not your usual customer service role and is ideally suited to those who are able to remain calm under pressure.

Based in a purpose built high security Alarm Receiving Centre you will be part of a specialist team of Alarm Response Handlers that provide immediate response to customers when their security alarm is triggered.

You’ll receive full training on how to remotely navigate the system, take charge of the incident, identify any triggers and take immediate action which may include liaison with police and other emergency services

Working hours

You’ll be flexible to work 5 days out of 7 between the days of Monday - Sunday.

The role is 37.5 hours per week and there are 3 shift options you can be considered for,

Earlies between 7am to 3:30pm

Lates between 1:30pm-10pm

Nightshift 10pm-7am

Part time options are also available.

**Benefits**:
The job offers internal mobility, training and development, international opportunities and tools to support you develop new skills. Your benefits include:

- Basic salary £21,000 - £23,000 p.a.
- Employee Alarm Discount
- Performance & Attendance Bonus up to £1,200 p.a.
- 29 days annual leave including bank holidays increasing to 31 after 1 year of service
- Increasing Annual Leave Entitlement
- Birthdays Off
- Discounted Gym & Health Club Membership
- Complementary Nespresso Hot Drinks
- Contributory Pension
- Bupa Private Healthcare and Medicash Cash Plan
- Perkbox - discounts from major retailers such as M&S, Morrisons, Tesco, Sainsburys, Amazon and others
- Enhanced Maternity & Paternity Schemes
- Employee Referral Cash

If you are interested in this role please get in touch

**Salary**: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Wellness programme

Schedule:

- 8 hour shift
- Weekend availability

Work Location: Hybrid remote in Newcastle upon Tyne

Reference ID: VSURE


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