Administrative Assistant

Job Description Tees Valley Hospital | Administration Assistant to the Private Patient Manager Tees Valley Hospital in Middlesbrough is part of Ramsay Health Care’s UK network of private hospital services and is a purpose-built facility in Acklam close to Middlesbrough town centre. It offers services to private and NHS patients for the assessment, diagnosis and treatment of surgical conditions. Administration Assistant - Fixed term contract 22.5 hours per week The role The position will provide administrative support to the Private Patient Manager and include direct customer contact to facilitate the private patient journey ensuring delivery of excellent customer service and growth in private patient volumes. This is an extremely busy role liaising with patients, Consultants and all hospital departments. We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. You must be computer literate - experience with Word and Outlook being essential. Previous use of an Electronic Patient Record system would be an advantage. - The vacancy is a fixed term contract working 22.5 hours per week for approximately 12 months to cover maternity leave_. **Responsibilities**: - Booking appointments - Liaising with consultants and their secretaries - Ensuring timely completion of appointments onto EPR system - Scanning & auditing of patient information - Preparation of clinics and theatre lists - Maintaining clinics and theatre lists on the EPR system What you will bring with you - Excellent organisational skills - An excellent standard of computer literacy to include experience in Word & Excel - High degree of accuracy and attention to detail - Excellent communication skills - written and oral - The ability to work within a team - The ability to time-manage - Experience using a Patient Administration System (PAS) an advantage **Benefits**: - Access to the Ramsay Academy - genuine opportunities to grow, develop and specialise in your career - Contributory pension scheme - 25 days’ annual leave plus 8 Bank holidays (pro-rata as applicable) plus the opportunity to buy/sell more - Flexible shift options - Private Healthcare and Life Assurance - Enhanced parental leave - Free on-site parking - Free uniform - Access to our employee Discount Programme - Wellbeing centre and access to 24/7 employee assistance line for free advice - Free DBS checking - Long service, Employee recognition and appreciation awards About us Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.