Wellbeing Services Owner

**Description**:
It’s an exciting time to join AXA Health with significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we’re looking for a talented person to join our Marketing & Proposition Team. We have fixed term contract / secondment (1 year) and permanent opportunities.

As a Wellbeing Services Owner, you’ll manage a set of Wellbeing assets and services. Covering both expert clinical process and technology assets, you’ll understand how to best deliver a Wellbeing product, the services it sits within and the internal and external customer journey. At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and our London office in a way that works best for them, their team and our customers. You’ll spend 1 - 2 days per week in the London office, with Monday being our onsite team day.

**What you’ll be doing**:

- Be the ‘go-to’ expert for your wellbeing and clinical asset’s; you will have a complete understanding of the clinical asset, including the channel it works within, the systems it interacts with, the product/ service journey, the service blueprint, service improvement cycle and the roadmap.
- Work collaboratively with teams across the business to ensure changes and releases effectively solve real problems while adhering to clinical governance best practice and representing the voice of the customer
- Contribute to the portfolio’s strategic vision and category roadmap as well as support on Wellbeing Proposition projects ranging from developing new wellbeing services to improving existing services and platforms to support our clinical delivery

**Qualifications**:

- Experience in a similar role - for example wellbeing product owner, analyst or relevant clinical role
- Relevant degree in a health-related field (e.g. psychology, sports science) is essential
- Skilled in writing care pathways and engaging in clinical governance discussions. Ability to create Service blueprints & detailed clinical operational process maps
- Able to write & assess requirements and user stories
- Experience of writing Standard Operating Procedures & associated training
- Able to complete a gap analysis and competitor review
- Knowledge of project management and experienced with Microsoft Word, Excel and Visio
- Analytical mindset and problem solving
- Awareness of competitor wellbeing product capability

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Private health cover after a qualifying period
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts
- Gym benefits

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid #feelgoodhealth #health2

**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all wo