Wellbeing, Welfare and Engagement Officer

4 hours ago


St Albans, United Kingdom Communities 1st Full time

We are looking for someone who can live and breathe our values; To work in partnership, deliver quality, adapt, be positive and be inclusive. You will be proactive and able to work colleagues and volunteers to deliver amazing services.

Key responsibilities:

- Serve as the primary liaison for local residents visiting or contacting one of our community outreach hubs, ensuring a welcoming and supportive atmosphere.
- Provide advice on welfare benefits, conduct entitlement checks, and offer financial wellbeing support to maximize clients’ income and support them in managing their energy costs.
- Assist individuals in their job search and career development efforts, including CV writing and linking clients with training and employment opportunities.
- Facilitate access to online services and digital training, promoting digital literacy and inclusion among community members.
- Engage local residents in community activities and events
- Work with local partners, organisations, and the broader Communities 1st team to ensure an integrated approach to service delivery.

**Job Types**: Part-time, Fixed term contract
Contract length: 18 months

Expected hours: 24 per week

**Benefits**:

- Company pension
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Albans: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Health and Social Care: 1 year (preferred)
- Customer service: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

Reference ID: Wellbeing, Welfare and Engagement Officer



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