Junior Client Team Leader

1 week ago


Islington, United Kingdom STP London Full time

STP London currently has an extensive portfolio of clients operating in different inductries
- from food and beverage to telecommunications. We employ a relationship-focused strategy (promotional events) which helps us increase our clients exposure as well as generate revenue for them.

**Responsibilities**:

- Supervise and participate in a team of customer service representatives
- Manage escalated customer inquiries or complaints
- Analyse team performance metrics and provide feedback for improvement
- Assist in training new team members
- Handle complex customer issues with professionalism and efficiency

**Experience**:

- Previous experience in a customer service role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills

Pay: From £31,573.00 per year

Additional pay:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

**Benefits**:

- Company events
- Employee mentoring programme
- On-site gym
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Islington, Greater London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 07/10/2024


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