Junior Client Team Leader
1 week ago
STP London currently has an extensive portfolio of clients operating in different inductries
- from food and beverage to telecommunications. We employ a relationship-focused strategy (promotional events) which helps us increase our clients exposure as well as generate revenue for them.
**Responsibilities**:
- Supervise and participate in a team of customer service representatives
- Manage escalated customer inquiries or complaints
- Analyse team performance metrics and provide feedback for improvement
- Assist in training new team members
- Handle complex customer issues with professionalism and efficiency
**Experience**:
- Previous experience in a customer service role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills
Pay: From £31,573.00 per year
Additional pay:
- Bonus scheme
- Quarterly bonus
- Yearly bonus
**Benefits**:
- Company events
- Employee mentoring programme
- On-site gym
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Islington, Greater London: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 07/10/2024
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