Veterinary Receptionist

**Part Time Veterinary Receptionist**

**£12.00ph plus benefits
**Company Overview**

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Middlesbrough.

**Role Responsibilities**
- **First point of contact**:

- Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
- **Administration**:

- Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
- Providing updates to veterinary staff about patients enroute or clients requiring assistance.
- **Client Support**:

- Be a friendly and reassuring presence, offering support and information when clients need it most.
- Act as a liaison between clients and veterinary professionals.

**Working pattern**

Week 1: Monday and Tuesday from 18:30 and 00:30, Saturday from 12:00 to 00:00 and Sunday from 15:00 to 00:00

Week 2: Friday from 18:30 to 00:30 and Sunday from 08:00 to 15:00

Week 3: Wednesday and Thursday from 18:30 to 00:30

Plus, a fair share of bank holidays.

**Why Vets Now?**
- 7 weeks pro rata annual leave
- Your birthday as a paid day off
- Cash Health Plan provided by Simply Health
- Vets Now For You - reward gateway giving discounts and cashback with 100’s of retailers
- £780 CPD allowance pro-rata
- 10 hours paid CPD hours annually pro-rata
- Family-friendly policies including sick, maternity, paternity and adoption pay schemes
- UK Standard Pension contributions - 5% Employee/3% Employer
- Up to 50% discounted staff pet care
- Paid volunteering days
- Death in service of two times annual salary