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Service Advisor
2 weeks ago
Job Advert
Aiming to be the benchmark for excellence in customer service Mercedes-Benz of Hertford, which forms part of L&L Automotive are looking for a customer centric **Service Advisor**.
**The Company**
L&L Automotive are the franchised Mercedes-Benz partner in Hertfordshire with retailers in Stevenage, Hertford, Bishops Stortford, and Hemel Hempstead
They truly believe that their success depends on the people they employ and that everyone has their part to play in the achievement of their goals.
They place high demands on their staff, however, will provide the support to help you meet these challenges and each year they celebrate your successes with their Reward and Recognition Event to which all team members are invited and where excellence and long service are recognised.
L&L Automotive constantly train their managers to be great Leaders and Motivators and they have a strong culture of people and career development, with 3 Retailers in Hertfordshire there are opportunities for progression throughout the business.
**The role**
The main purpose of the role is to ensure the efficient operation of the workshop team, to meet and exceed customer expectations and maximise workshop profitability.
**Main Duties and Responsibilities**
- To take bookings for service department as required by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
- To build an understanding and knowledge of the full range of Mercedes-Benz passenger cars, products, and services.
- To liaise with inter-departmental staff where necessary and ensure the customer is kept informed without delay.
- To validate Dealer Management System (DMS) marketing records for existing customers or create new record for new customers.
- Using Dealer Management System (DMS) Workshop Loading module, schedule all work to maximise utilisation, ensuring that work is capable of completion in line with customer’s requirements offering an alternative booking if necessary.
- To offer all customers (unless leased vehicle) an estimate for work booked.
- To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.
- To raise vehicle job cards for each job and pass them to the relevant Service Team Manager/Service Advisor, ensuring that all service documentation is completed as accurately as possible and ensure all vehicles are checked for service measures and recalls.
- To confirm customers intended payment method.
- To arrange all sub-contract work and assign to a Service Team Manager.
- To produce a daily appointment diary and distribute to all Service Team Managers and Receptionists
**About You**
Experience in working as a Service Advisor within a franchised motor group is essential. You will have experience of using Kerridge/Keyloop and have fantastic customer service skills. You need to be able to prioritise your workload and enjoy working in a busy environment.
**On Offer**
- Monday-Friday 8am until 6pm. Saturday rota 1-3 from 8am until 1pm.
- Basic salary from £25,500.00 to £30,000.00.
- Bonus package of £7,200.00.
- Service plan commission of £18.00 per plan.
- Staff car scheme after probation period.
- Excellent working conditions.
**Our Process**
**Managing your data
