Customer Contact Specialist

3 days ago


Lincoln, United Kingdom Listers Full time

Job Introduction

We are recruiting for a Customer Contact Specialist to join our Mercedes division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week between Monday - Friday, on a 3 week rota (8am - 4:30pm, 8.30am - 5pm & 9am to 5:30pm). You will also be required to work 1 in 6 Saturdays, paid as overtime.

This position has an OTE of up to £27,000 plus benefits.

Role and Responsibilities

Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs

Accurate data inputting of customer details

Increase customer retention while ensuring customer satisfaction

Improve and drive lead conversions

Contacting prospective customers and upselling products

Initiating the solving of customers problems in a professional manner

Adhering to brand standards

About you

Customer focused with excellent communication & organisational skills

Self-motivated & target driven

Able to work on your own or as part of a team

Ability to use your own initiative to provide impeccable customer service

Smart and presentable with an outstanding telephone manner

Competent using Microsoft Office

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

33 days holiday including bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company Events

Why Listers?



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