Customer Service Retention Specialist

3 weeks ago


Lincoln, United Kingdom Listers Careers Full time

An exciting opportunity has arisen at Listers Mercedes Benz Lincoln. We are looking for an enthusiastic and customer focussed individual to join the team as a Customer Relationship Executive for the Mercedes brand. Hours of work are Monday to Friday, 9:30am to 6:30pm. OTE up to £32,000 plus benefits. This is a varied and interesting role which would suit someone with previous experience in a sales orientated environment. The Role will include but not be limited to: - To Prospect all finance renewal customers - To co-ordinate the appointment with both the Customer, Reception Staff and the Retail Managers to a high standard - Post visit customer care calls to establish outcomes and next actions - To accurately update a workbook with all contacts, showroom appointments and sales - Ensure your department is self-audited and all relevant documentation is filed correctly - Actively work towards achieving your daily appointments booked and sales targets The Candidate: - Has an outstanding record of sales achievements - Is highly organised - Has excellent written and oral communication skills - Experienced in explaining complex products to both business and retail customers - The ability to use their initiative to provide impeccable customer service The successful applicant will be targeted and chal...



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