Customer Services
6 days ago
Core Communication Retail Ltd is a leading supplier of PAYG SIMs, Mobile Accessories and Vaping products into independent and national retail. We’ve seen rapid growth over recent years and have plans to continue driving the business forward through the introductionof new categories, products and services. We are now looking to recruit individuals for our customer services function who will be passionate about delivering great service to our retailers and sales teams across the UK. - **Key Responsibilities**_ **Sales Support**: - Verifying New/Renewal retailer contract information ensuring proof of address is provided, alongside retailer account details. - Dealing with all queries regarding Orders generated via retailers from initial request to resolution including providing a daily update on order status (order approvals, edits, payments, refunds, replacements, delivery requests, etc). - Dealing with all Order related issues (short orders, missing products, faulty products, delivery disputes, etc) and liaising with our Warehouse and Courier services to resolve issues. - Raising claims for all delivery disputes and missing orders post full investigation. - Chasing retailer refunds and issuing credit notes. - Dealing with all commission queries from retailers, including requests for more information, change of payment method, change in payable name, re-issue of commissions, etc. - Dealing with all Online Retailer Wallet/Account queries. - Ensuring all SIM Scanning Errors and Accessories Orders Approvals are cleared on a daily basis to minimise backlog. - Fulfilling all Re-Stock SIM requests (both Retail and Wholesale) and New Orders on a timely basis from acceptance to dispatch and delivery. - Processing of monthly timesheets for Sales teams. - Evaluating and completion of expenses claims for Sales teams (bimonthly). - Working in line with KPIs and SLAs that are set by the Manager. **Customer Services (for end customers and retailers)**: - Handling all inbound calls for Call O7755 & Dial-a-Code and dealing with various customer enquiries from destination and rate requests to line faults, payments, and billing queries. - Handling all inbound calls from Retailers with regards to SIMs, Accessories, Orders, Commission, Wallet, Products, etc. - Using inbound calls tracking system to ticket all inbound calls and ensure all incoming calls are taken by the first available agent in line with Core’s SLAs. - Checking payments accurately to prevent credit card payment fraud in line with our anti-fraud procedure. - Updating and maintaining daily and weekly call summaries, highlighting number of calls, nature of enquires and first call resolution by service. - Keeping customers informed at every stage of any issue resolution to ensure Core retains their business and provides complete customer satisfaction at all times. - Working in line with KPIs and SLAs that are set by the Manager. - **Must have's**_ - Educated to at least A level or equivalent with the right to work in the UK. - Confident phone manner and strong communication skills both oral and written. - "Customer first" attitude, with a desire to do right by the customer and support our sales teams - Good computer skills (MS Office programmes) - Excellent organisational and time management skills. - Team player, passion and commitment - **Nice to have's**_ - Experience of CRM systems - Language skills in either Hindi, Urdu, Punjabi would be advantageous - Some previous office/administration experience
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Customer Service Advisor
6 days ago
Slough, United Kingdom FMG Repair Services Full time**Customer Service Advisor** **Location: Slough** **Salary: up to £28,559 per annum.**Plus, benefits and bonus. **Hours**: 47.5 hours per week. **Benefits**: This job includes: - 22 days’ holiday plus Bank Holidays, - Workplace Pension and Life Assurance - Employee Assistance Programme. - Cycle to Work Scheme - Uniform This is an exciting...
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Customer Service Advisor
6 days ago
Slough, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary**:up to** **£28,000 per annum, plus bonus and excellent company benefits **Hours**:45 hours per week This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in **Slough.** As part...
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Customer Service Advisor
2 days ago
Slough, United Kingdom FMG Repair Services Full time**Position**:Customer Service Advisor **Salary: £28,000.00** **Hours**:45 /week Monday - Friday + SATs if required (paid at overtime) This is an exciting opportunity for an experienced **Customer** **Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Slough. As part of a team of...
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Customer Service Coordinator
2 weeks ago
Slough, United Kingdom Peach Personnel Services Limited Full timeI'm urgently recruiting for a Customer Service Coordinator to join this Customer Service team for a global organisation based on the trading estate in Slough, working in a prestigious and very friendly office environment. As a Customer Service Coordinatoryou will be providing a high level of B2B customer service, investigating the progress of orders and...
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Customer Service Coordinator
2 weeks ago
Slough, United Kingdom Peach Personnel Services Limited Full timeCustomer Service Coordinator - temporary role Slough, Berkshire £25,000 - £29,000 Opportunity Do you have experience of processing B2B customer orders and providing an exceptional level of customer service? Currently recruiting on an ongoing temporary basis, with the view to possibly converting to a permanent position for an experienced Customer Service...
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Customer Service Support Officer
3 days ago
Slough, United Kingdom Rullion Managed Services Full timeRole Details: - Title: Customer Service Support Officer - Location: Stoke Poges - Pay: £15 per hour - Contract Length: 6 months (potential for extension) Schedule: - Hours: Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours per week) - Onsite Requirement: The first two weeks require four days in the office for training. After training, the normal office days...
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Senior Customer Service Coordinator
2 days ago
Slough, United Kingdom Peach Personnel Services Limited Full time**Senior Customer Service Coordinator** **Slough, Berkshire** **£30,000 - £35,000 (Permanent)** **Opportunity** Have you got experience of supervising a small team and want to build on that? Do you have a strong work ethic and want to motivate others? Experience of processing B2B orders and providing an exceptional level of customer service? Our...
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Customer Service
2 days ago
Slough, United Kingdom Pertemps Network Group Full time**Job Description**: My client is recruitng for a customer service assistant to join their busy team. The Customer Services Department plays a key part in the company as they manage all of the account’s requirements on a daily basis. The areas dealt with by the Customer Services Department can range from arranging a collection, chasing a consignment...
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Customer Services
2 days ago
Slough, United Kingdom Uxbridge Employment Agency Full timecustomer Services / Client Care Slough £26k to £28k Are you passionate about providing an excellent service to customers and clients? Do you have experience within customer service or account management? Are you seeking a varied and progressive role? Look no further! Not only is this a super exciting business, the client also offers a fun and dynamic...
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Customer Service
2 weeks ago
Slough, United Kingdom S4 Personnel Ltd Full time**Ref: 1151** **Job: Customer Service (Finance)** **Location: Slough** **Length of Booking: 6 months (possibly longer)** **Salary: £25,000** **Main Responsibilities**: **Key Skills**: - Good communication skills - verbal and written - Customer focused - Good attention to detail **Experience**: - Experience with contracts within a finance...
