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Customer Retention Executive

2 weeks ago

Salford, United Kingdom British Red Cross Full time

**Customer Retention Executive - Red Cross Training**

**Location: Bradbury House, 4 Ohio Ave, Salford, M50 2GT**
**12 Months Fixed Term Contract**

**Hours: 35 per week (Hybrid; 2 mandatory days per week in the office, Monday and Tuesday)**
**Salary range: £21,840 - £22,603 per annum**

**Can you provide outstanding customer service within a target driven environment?**
At the British Red Cross, we’re looking for an outstanding customer service teammate. Can you sell first aid courses and products while nurturing relationships to encourage additional sales?
Your work will be crucial in developing the uptake and renewal of first aid training courses across the UK. Directly ensuring the public are educated on how to treat someone in an emergency.

**A day in the life of a Customer Retention Executive**:
You’ll focus on engaging with first aid training customers who have previously attended a course and whose qualifications are expiring. You’ll register them to renew first aid training sessions. Ensuring their skills are up to date and that they are ready to help anybody in need during and emergency.

You’ll work within the sales department, which is home to our sales, retention, key accounts and service teams. You’ll also work closely with a range of other support services for Red Cross Training. This includes our resource planning, venues, training, marketing and field-based teams.
Your dedication will ensure Red Cross Training remains a market leader in the provision of first aid training.

**To be a successful Customer Retention Executive**:

- You’ve customer service experience and relish the opportunity to work towards achieving targets.
- You’ve previously worked in a sales / business development role.
- You’re IT literate with a range of packages / programs.
- You’ve a positive personality and a 'can do' attitude where you're always looking to find solutions.
- You're excited by the chance to work alongside a passionate and diverse team, ensuring inclusive practice and promoting diversity.
- You’ve strong communication skills and enjoy talking to different people daily.

**In return for your dedication and expertise, you’ll get**:

- **Holidays**: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- **Pension scheme**: Up to 6% contributory pension.
- **Flexible working**:We do our best to accommodate your preferred work style.
- **Learning & Development**: Wide range of career opportunities + comprehensive learning.
- **Discounts**: Access to Blue Light Discount Card and employee benefits platform.
- **Wellbeing Assistance**: Access to mental health and wellbeing assistance.
- **Team Working**:Champion our mission in a collaborative team.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._