Technical & Governance Consultant

**Company Description**
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at **Legal & General Retail** is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.

We are looking to hire a permanent Technical & Governance Consultant. We're looking for someone with experience and knowledge of handling appeals, complaints, dealing with regulators, and undertaking quality assurance audits within Group Risk Products. We are offering a salary of up to £40,000 depending on experience.

This is a multi-faceted role meaning no two days will be the same You’ll be leading technical appeals and audit services for our Claims and Group Protection business areas. Through collaborative engagement and understanding of the needs of the business, you’ll be driving of continuous change and improvement

**What you'll be doing**
- Ensuring that the quality and competency of staff is maintained across claims and other areas of Group Protection.
- Assessing and managing appeals and complaints across our portfolio
- Conducting and delivering monthly audits.
- Leading the Technical and Governance Team in the delivery of legislative, regulatory or process change.
- Defining, developing and delivering continuous processes and systems improvements, to ensure that all our teams always deliver first customer service.
- Utilising data and case studies to provide the business area with relevant findings regarding trends from claims activity, audits, complaints and appeals.
- Contributing to company and Group Protection wide projects and process reviews to deliver product, customer experience and system improvements.
- Develop, define and deliver processes and systems to ensure that all customer data is dealt with in a compliant manner.

**Qualifications**
- Someone who loves sharing knowledge with others, someone with natural coaching ability with strong communication skills.
- Someone with a financial services background who has proven experience of managing audits, complaints, appeals, and dealing with the Financial Ombudsman Service who can develop and ultimately thrive in this role.
- Proven analytical and risk management skills with strong attention to detail.
- Proven ability to design and deliver training and development programmes.
- Ability to represent the department at internal/external meetings.
- Effective organisational skills with the ability to work to targets and deadlines.

**Additional Information**

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.