Billing Clerk

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
Job Title - Billing Clerk

Reports to - Billing & Receivables Manager

Location - Birmingham SSC

Function - Finance - Order to Cash

Job Purpose
- Working as part of the billing team responsible for all billing activities within G&W UK entities with service delivery focused on timely invoicing/billing activity
- Focus on producing invoices/billing activities in a timely manner and within targets set by the Billing Manager
- Liaison with internal and external customers as required

Aims & Objectives
- Ensure all billing are actioned for the designated customers
- Ensure all billing are raised within the targets set to support the reduction of the over 28 days unbilled
- Strong stakeholder relationships particularly with commercial and customers are developed and maintained
- Compliance with all relevant legislation and internal controls, ensuring SOX compliance is effective

KPI's/Performance Measures
- Consistently achieve timely and accurate delivery of invoices
- Support the team in minimising unbilled revenue
- Customer satisfaction %

Accountabilities
- To ensure invoicing is completed in a timely manner
- To assist in the reduction of all unbilled revenue
- Liaise with the commercial team
- Resolve and report any issue to your line manager as appropriate
- To undertake additional responsibility and accounts as directed
- Ensure that customers are your first priority & excellent customer service is delivered at all times
- Manage a high level of workload & administer any ad-hoc projects to support the function & wider SSC
- Ensure that all operational management queries are resolved within agreed time frames
- Ensure all customer queries are resolved within agreed time frames
- Other general administrative support associated with the SSC
- Develop effective communication links with stakeholders
- Take ownership of targets and objectives
- Maintain a strong control framework, in line with agreed SOX controls & best practice

Working Relationships

Internal
- Commercial team
- SSC as a whole
- All members of the finance team
- IT
- Internal audit

External
- Customer base
- Credit risk agencies as appropriate
- External audit

Personal Specification
- Substantial experience in billing management operations and shared services environment
- Pro-active, responsive and action orientated
- Ability to work in a constantly changing & process challenging environment
- Deliver to strict & tight guidelines
- Able to maintain a high level of accuracy while meeting deadlines
- Proven track record of achieving KPI’s
- Knowledge of our organisations industry would be an advantage
- Comprehensive knowledge of billing and invoicing process & procedures is essential, along with ability to demonstrate excellent customer service skills
- Excellent IT skills including word/excel
- Self-motivated, enthusiastic & flexible
- Good organisational skills
- Show passion with a ‘can do’ attitude
- Aware & display correct behaviours associated with SSC
- Working in a US-owned subsidiary, with knowledge of SOX
- Ability to work well in a team structure & environment, displaying great interpersonal skills

Competencies
- Challenge the status quo and continuously improve to raise performance
- Take accountability for results - Taking accountability for individual & where appropriate team’s performance
- Safety focus - ensures the safety & welfare of staff & other stakeholders at all times
- Balanced - whilst striving for results, does not take themselves or day-to-day activities too seriously, work hard/play hard & have fun
- Develop ourselves - creating time & taking accountability for personal development; ensuring regular feedback on performance is received

- We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

- In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team