Graduate Technical Consultant

1 week ago

London, United Kingdom TAP CXM Full time

**Tap CXM is a customer experience management consultancy helping enterprise brands to build more mutually valuable relationships with their customers. By providing marketers with customer-centric strategic and technical consulting, implementation expertise and ongoing support services, we help them reduce operational costs, improve customer experience and increase revenue.**

**Role & responsibilities**

**Day-to-day, this looks like**:

- Collaborating with clients and internal teams to gather project requirements, ensuring a clear understanding of objectives, timelines, and deliverables.
- Collaborating with the account management and sales teams to support business development activities, including conducting product demonstrations and providing technical expertise during sales pitches.

**What we're looking for**:

- An analytical or STEM (Science, Tech, Engineering, Math) based degree
- Strong communication skills both written and verbally
- Basic knowledge of HTML, CSS, and JavaScript, with the ability to troubleshoot and modify code as necessary.
- A confident and professional manner
- Excellent problem-solving and analytical skills, with the ability to identify and resolve technical issues efficiently.
- Strong interpersonal skills, enabling effective collaboration with clients and cross-functional teams.
- Enjoy working in a team, where you can listen, contribute ideas and share responsibility.

**What's in it for you?**
- £25,000 starting salary, with quick progression within the first 6-12 months.
- Profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
- Fully funded private healthcare.
- 25 days holiday each year, plus bank holidays.
- Holiday buy scheme.
- Company pension scheme.
- Monthly team lunches and evening social events.
- Smart watch on completion of probation.
- Free office gym.
- We operate a number of other benefit schemes that include, cycle to work, online training and a travel card loan scheme.
- Hybrid and flexible working opportunities.

Our office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are Monday to Friday 9:00am until 5:30pm. We have a hybrid working approach which allows for a 50/50 split between home and office working.
- We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day._

**Job Types**: Full-time, Graduate

Pay: £25,000.00-£27,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance

Application question(s):

- Do you have an analytical or STEM (Science, Tech, Engineering, Math) based degree?

Work Location: In person

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