Aa Administrative Assistant Receptionist

**Details**:
**Reference number**:

- 255919**Salary**:

- £21,380- Per annum (pro rata for part time)**Job grade**:

- Administrative Assistant- AA**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS).**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Dalton Barracks, Abingsdon, Oxfordshire, OX13 6JBAbout the job

**Job summary**:

- Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.
- We are looking for a friendly, well-organised and adaptable AA Administrative Assistant Receptionist to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and Administrative staff working within Dalton Barracks.
- The vacant post is a full-time position offering 37 hours per week. Requests to work flexibly and/or part time will be considered, taking into account business needs.
- Does this sound like the role for you? If so, we would love to hear from you**Job description**:
The Administrative Assistant Receptionist will work with the Practice Manager / Senior Nurse or Chief Clerk based within the Medical Treatment Facility (MTF). The post holder must be versatile with duties to include running/manning the reception when directed, maintaining data on Defence
Management Information Capability Programme (DMICP) managing General Practitioner (GP links), answering telephone queries, managing hospital appointments via the e-Referral (electronic) system, appropriately managing incoming and outgoing mail, scanning and other areas of administration as directed.

As the Administrative Assistant Receptionist, the post holder will have a major impact in promoting a positive image of the Medical Facility to patients and other users.

**Person specification**:
Main details of the role include but are not limited to:

- Maintaining patient and staff confidentiality in accordance with Patient Confidentiality and Staff Confidentiality Protocols. To sign a copy of the former which lists Caldicott Principles; this copy is to be held by the Practice Manager (PM).
- Receptionist duties - First point of contact with patients and other Medical Treatment Facility (MTF) users, booking appointments, answering telephones and face to face queries.
- Supporting GPs/ANP (Advanced Nursing Practitioners) in the process of e referrals, following local protocol.
- Managing GP links for dependants including; Filing medical paperwork and Form FP5Bs (Lloyd George’s) as required ensuring that they are folded and sorted correctly as per Defence Primary Healthcare (DPHC) protocols.

Please refer to the attached Terms of Reference for a full list of duties.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Free on-site parking
- Access to gym

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours and Experience.This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Please note the salary will be pro-rata where part time hours are undertaken.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.

This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) w