Service Scheduler Administrator
22 hours ago
We are looking for a Service Scheduler Administrator on a fixed term contract until May 2026.
Are you an experienced scheduler/administrator working in a fast paced environment? Do you have strong communication skills and enjoy juggling many enquires at the same time?
We are looking for a Service Scheduler Administrator for our Service Support team in Epsom. In this role, you will work closely with Service Engineers to support their scheduling and administrative needs. You will build strong relationships with customers, work collaboratively with internal teams and ensure that all tasks are managed accurately and in a timely manner.
You will be responsible for scheduling engineering works with customers, forward planning, managing quotations, invoicing, service agreements and all aspects of customer information.
The wider team consists of 14 professionals, and we are looking forward to shaping the future with you.
This role is a fixed term contract until May 2026, based on site in Epsom. Hybrid working will be available for 2 days a week once fully trained, which will take 6 months. The role is full time Monday to Friday 8.30am - 5pm with a 1 hour lunch break.
**Grow with us - Your Responsibilities**
- On a daily basis you will work closely with our customers, service engineers and internal departments to ensure the customer needs are met
- Maintain service engineer’s diaries to meet the customer requirements
- Working on a variety of different tasks, prioritising and updating customers throughout the process
- Raising quotations, managing invoices and liaising with our finance department
- Checking that received documentation is in order, running regular reports, updating customer details on the database
- Regular use of SAP, inputting and updating information
- Collaborating with the Service team
**What will convince us**
- Strong experience in a support administration position within a fast-paced environment
- Experience scheduling appointments and managing calendars would be beneficial
- Able to build and maintain excellent working relationships with people internally and externally
- Can react quickly to enquiries, being proactive juggling many enquires at the same time
- Highly organised, able to take ownership of varied processes
- Ability to prioritise, plan and multitask with strong attention to detail
- Good at working independently as well as a team player
- Experience in SAP (Service Module) would be beneficial, though full training will be provided
- Strong Excel skills
**What we offer**
As a growing global life science company, stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
- ** Personal and Professional Development**:Mentoring, leadership programs and internal seminar offerings
- ** Making an impact right from the start**:Comprehensive onboarding, including a virtual online platform **-** even before joining
- ** Welcoming Culture**:Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
- ** Health & Well-Being**: Wide section of health and well-being support such as healthcare plans and health assessment services
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