Assessment Delivery Administrator

The Clinical Assessment Centre in Manchester is used for the Objective Structured Clinical Examinations (OSCE) run for the Professional and Linguistic Assessments Board (PLAB) exam, Fitness to Practise assessments, Revalidation assessments, Examiner/Assessortraining and external hire of assessment services.

The purpose of the Assessment Delivery Administrator is to support on-site activities and events hosted within the Clinical Assessment Centre, in particular the associated administrative tasks involved in delivering high stake assessments.

Main responsibilities
1 To maintain schedules of work and events within the Clinical Assessment Centre.
3 Assist in the setting up of meeting rooms and the examination circuit, including clinical assessment equipment such as manikins and high-fidelity simulators.
4 Deliver events and assessments to a high standard and on time, undertaking all duties associated with the event on a rota basis.
5 Accurate processing and publishing of exam results.
6 To action incoming requests and queries, adhering to SLAs, and escalatingqueries appropriately.
8 Liaise with external parties such as Associates, role player agencies, marking bureau, external hire organisations and couriers.
9 Liaise with internal staff to ensure the smooth running of events, including the Assessment Development Team, Contact Centre, Facilities, and Document Services.
10 To input authorised orders for stationery and technical equipment.
11 To provide training, support and advice to colleagues.
12 Refer exceptions and complaints to the Assessment Delivery Team Coordinator and the Assessment Delivery Manager for advice and management as appropriate.
14 Maintain accurate records within Siebel, ensuring that they can be effectively tracked, monitored and progressed to meet SLAs.
15 To adhere to the information security policy/clear desk policy at all times and undertake regular clear desk testing.
16 To ensure work is fully compliant with GMC policy and procedure with particular reference to the Data Protection Act 1998 and Equality Act 2010.
17 Identify areas for continuous improvement in processes and procedures and, when appropriate, support the implementation and documentation of theseimprovements.
18 Any other reasonable duties as may be assigned from time to time. These may include duties in other Registration Directorate teams and/or attending events in London or elsewhere in the UK.
Job title: Assessment Delivery Team Administrator Level: Manchester Level 5
Directorate: Registration and Revalidation Section: Clinical Assessment Centre
Location: Manchester
Reporting to: Assessment Delivery TeamCoordinator
Job title: Assessment Delivery Administrator Level: Manchester Level 5
Directorate: Registration and Revalidation Section: Clinical Assessment Centre
Location: Manchester
Reporting to: Assessment Delivery Team Coordinator

Salary range

Annual leave
25 days a year, increasing by one day for each year of service up to a maximum of 30 days. You are required to use up to two of these days should the GMC decide to close its offices over Christmas.
Pension
Our workplace pension is the GMC Group Personal Pension Plan, which is operated by Aviva. This is a defined contribution scheme where members receive a 15% employer contribution. There is no requirement for you to make an employee contribution, however youmay wish to consider which rate you would like to make, which will be deducted from your monthly salary under our salary exchange arrangement. You can choose to join the pension scheme as soon as you start work at the GMC. But if you don't opt in straightaway, you will be automatically enrolled if you are eligible and most people working at the GMC will be. If you are automatically enrolled, but you don't want to stay in our pension scheme,
you do have the right to opt out.

Other benefits
Life assurance cover. Income Protection Cover. Private medical insurance with AXA Health. Employee assistance programme with AXA Health. Cycle to work scheme. Childcare voucher scheme. GMC Discounts Scheme. Eyesight tests. Season ticket loans.
Hours of work
35 hours a week between 07:30 - 18:00, Monday to Saturday.
Location
On site at 3 Hardman Square and 3 Hardman Street, Manchester. Some travel to other locations may be required.