Business Support Administrator

MACK Residential is a property management company with a vision to be the leading force in providing a diverse range of safe, inclusive, and sustainable accommodations for all.

The Business Support Administrator role is required to provide crucial support to the Commercial and Legal team. The main purpose of the role will be to undertake work to support the submission, development and management of large scale, national projects; and the business-as-usual activities identified within the team, and where necessary across the wider business. This role requires attention to detail, strong organisational skills, and the ability to manage multiple tasks effectively.

**Key Responsibilities**:

- Efficiently handle incoming project submissions, ensuring all necessary information is accurately recorded.
- Maintain regular communication with a diverse range of external stakeholders to address varying project requirements.
- Work closely with internal and external partners to ensure a seamless and integrated project process.
- Oversee and maintain project pipelines using Excel, ensuring data is up-to-date and accurate.
- Track, evaluate, and report on the progress of project objectives to ensure timely completion.
- Manage and respond to queries and requests for information from stakeholders.
- Prepare and coordinate correspondence, ensuring clarity and professionalism.
- Assist in drafting and proofreading documents to ensure accuracy and quality.
- Perform internal vetting of clients for Anti-Money Laundering (AML) purposes, ensuring compliance with regulations.
- Oversee business systems for the collection and recording of project data, ensuring data integrity.
- Handle incoming phone calls, transfer calls, and take messages as needed.
- Provide general administrative support to the Head of Department and assist with the overall office administration cycle when required.

**Qualifications and Experience**:

- Two GCSEs (or equivalent) in Maths and English, at grades A*-C / 9-4.
- At least 3-years’ experience in an office administration role.
- Experience of working in a customer service or sales environment is desirable.
- Excellent written and verbal communication, and interpersonal skills.
- Ability to work on own initiative as well as working well in a team.
- Strong attention to detail and accuracy.
- Adept at multi-tasking, organising, and prioritising workload.
- Ability to maintain confidentiality of company information.

**Other considerations**:
Working Conditions: This role requires working in a fast-paced, dynamic environment.

It is important to MACK Residential that all employees are aligned with the values of the company as follows:

- _Do the right thing._
- Put our customers first.
- Stand up for safety every day.
- Be respectful, supporting, and caring.
- Recognise and celebrate achievements.
- _Find a better way._
- Collaborate to find solutions.
- Embrace the power and opportunity of diversity.
- Generate options to maximise sustainability.
- Commit to continuously improving.
- _Deliver it_
- Take personal ownership for delivery.
- Be bold and act with passion and purpose.
- Focus on progress towards outcomes.
- See it through

Whilst recognising the importance of qualifications and experience, MACK Residential requires all employees to demonstrate how they embody the values of the company.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 21/02/2025
Reference ID: HR/RES/R022
Expected start date: 17/03/2025