Client Services Associate

1 day ago

London, United Kingdom Moody's Investors Service Full time

In this role, you will be a part of the team that supports our clients in their usage of the Moody’s Analytics PFaroe risk management and valuation technology. This is an opportunity to develop your career in Financial Services by supporting world-class software. You will obtain a broad knowledge of the pensions landscape by assuring that our products, financial models and technology are being used effectively to add value to our clients’ businesses.

**Responsibilities**
- Follow established processes, including documentation of results, to respond to client queries
- Identify and implement improvements to existing procedures where appropriate
- Develop expertise to become knowledgeable on all areas of client administration cases
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Environments, Product, etc.
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
- Originate content for our client Knowledge Base.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
- Bachelor's degree required with concentration in a numerate, semi-numerate, or computing discipline
- Ability to follow established processes whilst also identify improvements to them
- Experience supporting or working with technology a plus
- Knowledge of SQL Server a plus though not essential
- Knowledge of data analysis and some basic programming (VBA, Python or R) a plus though not essential
- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
- Strong analytical skills and persistence in problem solving.
- Attention to detail and the ability to learn quickly.
- Excellent verbal, written, and organizational skills.
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
- Working knowledge of Windows based software (Outlook, Excel, Word, etc.).
- Knowledge of finance a plus but not a prerequisite

**Buy-side Solutions**
In Buy-side Solutions, we serve investors, consultants and asset managers by helping them make better decisions. Our next-generation buy-side technology enhances customer performance, improves governance and ultimately helps win more business. Our dedicated team of sales, marketing and product management experts are passionate about delivering effective solutions to our customers.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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