Temporary Retention Officer

**Vacancy Name**

Temporary Retention Officer

**Vacancy No**

VN4054

**Location City**

Spennymoor

**Contract Type**

Fixed - Term

**Hours per week**

37.50

**Working Days & Times**

Monday - Friday

**Salary Minimum Pounds**

£23400

**Salary Maximum Pounds**

£0

**Description**

To support the Customer Care Team in contacting learners to check progress on their qualification.

Role will involve making outbound calls to learners to see if any support is required.

**Role Information**

**DUTIES**
- Make outbound calls to learners to check on progress and to see if any support is required to complete the qualification.

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

We can provide this advert in an additional format if required.**Essentia Criteria**
- We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- INCLUDE THE ESSENTIAL CRITERIA FOR THE ROLE

**Why work for Learning Curve group?**
- There are many reasons that make Learning Curve Group a fantastic place to work

Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me

In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:

- 26 days annual leave + Bank Holidays
- Buy & Sell an additional 5 days each year
- Length of service annual leave increments starting at 2 years
- Healthcare Scheme
- Tech Scheme
- Ikea Scheme
- Cycle to work Scheme
- Paid Volunteer day each year
- Early Finish Fridays on the last Friday of every month
- Student / Teacher Discount
- Uniform

**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship

**EQUAL OPPORTUNITIES**

Don’t just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

**Halo Code**

**Disability Confident Leader**
Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

**Armed Forces Covenant Gold**
12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
- Domestic Abuse Covenant
- Care Leaver Covenant
- Working Chance
- Ban the box

**Recruitment Checks**

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. This means for some of our roles, we need to carry out certain checks to ascertain someone's suitability for working with learners.

As this role will not include regulated activity with learners, a DBS is not required. However, you will be required to provide satisfactory references and prove their eligibility to work in the UK.

**Education Level**

None

**Level of Vocational Experience**

Less than 1 year

**Applications Close Date**

23 Sep 2024