Front of House Team Leader

6 days ago

Mansfield, United Kingdom Serco Full time

**Job title**: Front of House Team Leader

**Location**: Water Meadows Leisure Complex

**Job type**: Permanent

**Working hours**: 28.5 hours per week, Mon, Tues, 1.15pm - 9pm, Thurs, 2pm - 9pm and Sun 7.30am - 3.30pm

**Salary**: £13.29 per hour + excellent benefits

Here at More Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Front of House Team Leader to join our team.

In this role you will lead your team to welcome all visitors to the facility in a warm and helpful manner reflecting the trust’s image and to actively encourage that image by presenting a customer orientated philosophy to all users of the facility. You will take bookings for the use of facilities by members of the public, both in person and over the phone
- correctly entering bookings in the diary and our booking system, as well as operating at Front of House and accounting correctly for cash and stock. Also to replenish stock in reception and make sure the area is clean and tidy.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and free gym membership.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

**About you**

You will have experience of leading a team, as well as similar experience and be a passionate and enthusiastic individual who like the members of staff at Water Meadows, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required.

**Why Join us**

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

**What we offer**
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 21 days annual leave + Public Holidays
- Life assurance up to 2x base salary

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