Customer Support Host

**Job Title: Customer Support Host (Participant Host)**

**Location: Lincoln - 100% office based**

**Terms**:Full Time, 37.5 hours, 6 month fixed-term contract.

**Line manager**:Business Manager / Senior Employment Coach

**Direct Reports**:None

**About us**

Jobs 22 is an innovative company who exists to help people to progress towards employment. We do that by offering tailored support to build confidence and resilience, to learn new skills, and to and number of barriers that are preventing them from realizing their full potential.

We are part of the Angus Knight Group, a major provider of human services based in Australia but with operations across the world, and we are co-founded by Catch22 a leading UK charity with over 200 years experience in designing and delivering services that build resilience and aspiration in people and communities.

**About the role**

Our Customer Support Hosts will play a pivotal role in ensuring every participant (customer) that comes into our office has a good experience of our services. Your job is deliver exceptional customer service. You will make sure that a friendly, welcoming face is the first thing our participants see when they walk through our door and that they are comfortable for the duration of their stay.

An ideal opportunity for anyone interested in a role as an Employment Coach of front-line advisor in the future.

**Key Relationships**

Employment Coaches, Skills Trainers, Employer Services Consultants, Employer Partners, but most importantly, our participants (customers).

**Responsibilities**

Working under the direction of the local management team and in close collaboration with our local operations team, your will be responsible for:

- Greeting participants visiting our centres, making them feel welcome, ensuring they are directed to their appointment, to a planned activity, or settled with a drink and some information on local vacancies to look through while they wait their session.
- Helping to coordinate and host activities for participants. This might include:

- Job searching sessions
- ‘Get Into’ sessions where participants can learn about different sectors and job types
- Job Fairs
- Partner-led support sessions around areas like money management, cost of living tips, healthy lifestyles, etc.
- Contacting participants who haven’t turned up for their appointments to understand why and to help get them in at the earliest opportunity
- Making sure that all our noticeboards and information areas are up to date so that the latest vacancies or other support opportunities are clearly visible and accessible to our participants.
- Helping to ensure the our sites are a safe and healthy place for our participants and staff to visit and work in.
- Proactively promoting an inclusive and respectful culture within our offices where everyone feels listened too, seen, included and respected.
- Undertaking any other general support activities as directed by the Business Manager or Senior Employment Coach for the site.
- A commitment to delivering first-class customer service; an ability to quickly understand what will put our participants at ease and how to best meet or manage their expectations in a way that leaves them feeling seen and served.
- Excellent communication skills - the ability to actively listen to participants and to clearly and calmly convey instructions to a diverse range of participants (and colleagues)
- Highly organized. The role is varied, with no two days likely to be the same. You’ll be asked to undertake lots of different tasks and you’ll need to be able to manage these to ensure they all get done on time and to a high standard.
- Innovative and able to problem-solve. You will be able to put your mind to any challenge and to continually think of new ways to improve the way our participants experience our services.
- Passionate about supporting Jobs 22’s commitment to equality, equity, diversity and inclusion. We want every single person using our services, and working for or with us, to feel seen, heard, celebrated, treated with the upmost respect at all times, and to have access to the same opportunities.

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: VA105