Uk Ecommerce Customer Service Advisor

4 days ago

Warrington, United Kingdom TrustFord Full time

Department:

- Parts**Location**:

- WarringtonSalary Range:

- Hourly rate from £10.90, plus 33 days holiday, Life Assurance and other great Company benefitsContract Type:

- Permanent

We are looking for a eCommerce Customer Service Advisors with a passion for providing excellent service to our ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering our local online markets.

ROLE & RESPONSILIBITIES:

- Resolving customer queries received through our German ebay, Amazon and ecommerce webshop
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner
- Communicate with couriers with outbound / lost / damaged in transit shipments
- Co-ordinate orders on internal/external systems
- Co-ordinate with external ecommerce partners

ATTRIBUTES:

- Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
- Excellent customer service skills
- Excellent attention to detail
- Ability to prioritise, multitask and react quickly to urgent enquiries
- Ability to communicate well with all internal departments
- Confidence to speak to a wide range of customers
- An interest or knowledge of vehicle car parts is desired
- Technical experience with e-commerce platforms (desired but not essential)
- Do you have excellent communication skills?
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website

**HAPPY TO TALK FLEXIBLE WORKING.**

**For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.**

**TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

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