Customer Service Advisor

Company description:
International leading hazardous waste management and recycling company headquartered in Barcelona. We operate more than 90 facilities in the US, the UK, Spain, Germany, France and Italy and with more than 35 years of history. We employ more than 2,500 peopleworldwide.
Serving various markets including industrial, manufacturing, petrochemical, pharmaceutical, oil & gas and more. We provide flexible, innovative and technologically driven solutions for the processing and recovery of hazardous and non-hazardous waste. We havethe ability to provide innovative treatment and recycling solutions thanks to our experienced team, combined with our advanced technologies.
We are committed to the waste hierarchy with our efforts focused on Reduce, Recycle & Recover the waste we manage.
Our goal is to become the leading waste management company in all markets we operate.

Job description:
**Customer Service Advisor - Birchwood
- Immediate Start Available**

We are passionate about environmental services, managing waste and recycling Tradebe (pronounced: Trad - E - Be) is an international business with a mission to make our world more sustainable.

At Tradebe we work to provide sustainable, innovative and quality solutions that contribute to improving our environment and serving our stakeholders.

Our customer service team members actively improve our culture of customer service delivery and take responsibility for making our department a great place to work. We have a monthly employee engagement survey and active action group. The happiness of ourteam is a Key Performance Indicator.

**Main purpose of job **

Providing outstanding support to our customers throughout the end-to-end process, from the order creation and fulfilment phase to producing invoices and requesting payment for completed jobs. This means ensuring a great handover from Sales and Operations,raising orders and invoices in an accurate, well-documented and timely way for customers on our SAP system. Using problem solving skills to resolve invoice queries, non-conformances, credits and any other issues that may occur prior to the job being createdfor the operations teams.

**Duties / Responsibilities**:

- Achieving all customer Service Level agreements and business Key Performance Indicators
- Raising quotes and sales orders within a specific timeframe
- PO / PR / Goods Receipt / Basware
- Setting up Producers
- Producing Invoices / Invoice query resolution
- Requesting credits / credit administration
- Non-conformance resolution
- Managing customer complaints
- Undertaking customer feedback surveys

**Our Customer Service Guiding Principles**:

- Putting our customers at the heart of everything we do - we work diligently to achieve our goals, exceed customer expectations, and hold each other accountable for delivering results.
- A promise is a promise - acting with integrity and always keeping promises made
- Be human - actively listening and acting with empathy (we solve the problem)
- Honesty is the best policy - setting clear expectations and always do the right thing
- Getting it right - dealing with difficult situations with compassion, quality, and skill
- Be a great teammate - supporting each other, for the good of the team and our customers
- Embrace change - being adaptable, looking for solutions and being positive in a dynamic environment
- We foster a proactive and transparent relationship - with our customers to ensure that we help our customers to solve their short and long-term needs

What you will need to bring to the role:

- Great communication skills - both verbal and written
- Established experience in a customer focused environment where you can demonstrate exceptional customer service skills
- Ability to follow, understand multiple and complex processes
- Problem solving, logístical thinking, with strong attention to detail
- Effective administration, planning, data accuracy, numeracy, and organisation skills
- Results orientated
- Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.
- Able to work as part of a team, supporting colleagues
- Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
- Time management - working effectively towards targets

**Desirable Skills**:

- SAP / C4C / Ticket Management experience
- Environmental Services / Waste Management / Recycling experience
- A one-team approach across the whole of customer services is critical to our success. This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the on-going needs of our Business and ourCustomers.

Please contact our hiring manager for all of our customer service roles Mateo Allen (Talent Acquisition Partner)