Administration & Business Support Officer

We have an exciting opportunity for an experienced Administrative Support Officer to join the staff of a unique social enterprise. The core function of this role is to provide a wide range of administrative duties to the casework and advice teams in order to facilitate the smooth delivery of all business operations. You will also be required to provide client-facing telephone support to sales team.

This is hybrid role, based at our Oxfordshire office (in Abingdon) but with flexibility to work from home for part of the week.

**MAIN DUTIES**:
1. To provide a wide range of organisational and administrative duties to the advice, casework and management teams as directed in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.

2. Providing operational support to sales team, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.

3. Together with Legal Services Administrator, responsible for the effective operation of administrative procedures including operating and maintaining database and filing systems.

4. Providing accurate and efficient typing and formatting support.

5. Collecting, processing and distributing post.

6. Managing travel arrangements of caseworkers across the country.

7. Arranging couriers, taxis and meeting rooms as required.

8. Scanning and processing incoming client documents and medical records with skill and care according to company procedures.

9. Managing stationary stock levels.

10. Ordering literature and supplies.

11. Processing and posting literature to advice service callers.

12. Supporting the casework team with case administration including requests for medical records and printing and posting letters.

14. Processing and posting invoices.

15. Making credit control calls as directed by Managing Director.

16. Processing incoming payments on CRM system and filing appropriately.

17. Taking card payments from clients.

18. Periodically entering registrations for literature packs on CRM system.

19. Oversight and triaging of Information and Advice service inboxes.

20. Occasional project management support functions as directed by Managing Director.

21. To meet and greet clients and visitors to the offices.

22. To adhere strictly to information governance policies and procedures, keeping abreast of developments and providing advice to staff as necessary.

23. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.

24. Attending line management, supervision and team meetings as appropriate.

25. Archiving.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

**STAFF BENEFITS**: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

**Background Information**

NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service nine years ago and has supported over 50,000 families across England.

Beacon provides a free CHC advice service, funded by the NHS, as well as advocacy and representation charged at a fraction of the cost of most legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.

**Our Values**

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

- **Ethical**

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment