IT Digital Trainer

**Details**:
**Reference number**:

- 302080**Salary**:

- £30,950 - £46,157- London - £33,400 - £46,157 / Glasgow - £30,950 - £43,649. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer- Level 2a**Contract type**:

- Permanent**Business area**:

- OFGEM - Corporate Services**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow, LondonAbout the job

**Job summary**:
As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, secure and environmentally sustainable energy supply.

As a Digital Trainer, the role will play a vital part in sharing essential digital skills to ensure staff can build their confidence within their role and beyond.

You’ll provide high quality professional training in virtual and face to face settings, delivering skills training packs and sessions, and supporting the creation of new material and e-learning resources. This will involve creating regular tips and tricks content and offering drop in sessions, whilst also providing support to leadership on how to manage changing needs and requirements.

As part of your role, you’ll be assisting members of the organisation with areas such as device setup, the management of files through cloud systems, cybersecurity and preparedness for potential risks, and digital communication.

This high profile and front line technical role will require a trainer with strong knowledge of IT systems, excellent verbal and written communication and coaching skills and an enthusiasm for helping others to become the best they can be. You will need to assess the training needs and learning aims of the organisation, and provide support and feedback to help further development. As an inclusive organisation, you’ll need to be a positive role model, ensuring our values are displayed and delivering training that is inclusive of a variety of needs.

We’re looking for a well organised and self motivated individual, who can demonstrate business focused leadership and expertise, and take a strategic and pragmatic approach to the development of digital support.

The position is an exciting opportunity to take on a newly created role, allowing you to shape the direction of training and processes to enhance the work we do within Ofgem. You’ll be joining a collaborative team, with the opportunity to work with a range of stakeholders and build your skills across the organisation. This role offer fully flexible hybrid working, with one day in our high tech offices

Ofgem enables you to manage your work/life balance successfully. We pride ourselves on a great culture, with an approachable and friendly senior leadership team who are there to support you in your role.

If you are a strong communicator and trainer with a broad knowledge of digital systems, we’d love to hear from you.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work

**Job description**:
This roles have been created because by our Digital Services team and will create and deliver digital skills training packs & sessions for employees (new and existing) on basic digital skills and the role will support the creation of training material for new Digital Services on an ongoing basis. This is an exciting opportunity as and IT trainer within the Learning & Organisational Development (L&OD) professionals, to work as part of an established and expanding team.

A key, high profile and front-line technical role, the primary purpose of which is for the post holder to use a range of skills including technical knowledge, communication, enthusiasm and coaching skills to build capability of colleagues across the authority by

delivering high quality, professional technical training within a virtual or face-to-face setting.

You will be joining an engaging L&OD Team and our culture is based on supporting you and our colleagues ‘be the best they can be’

Responsibilities will include leading assess training needs and agree learning aims, design new training programmes or adapt existing ones, create training materials, manage the roll-out of new projects, teach IT skills, assess training, give feedback to learners and management, keep records up to date and design e-learning resources for online learners

The post holder will lead in preparation, delivery and evaluation of