Tech Trainer

**Role**: Tech Trainer

**Location**:London

**ROLE MISSION**

Collaborate, Innovate and Educate - The overall purpose of this role will be to collaborate with SMEs, stakeholders and users, and understand the range of user requirements in order to design, develop and produce a highly effective, engaging and visible e-learning programme and supporting content.

**ABOUT THE TEAM YOU WILL BE JOINING**

You will be joining the Technology L&D team a learning consultant/designer and provide support in delivering and maintaining a fit-for-purpose, and sustainable on-boarding and digital self-learning programme and content.

You will be joining a team that has had much success already, forming the backbone of the agency's ability to successfully deliver such a model at scale is their proprietary end to end marketing resource management platform, plus several associated specialist tools/platforms. The platform serves over 4,000 end users across multiple regions, as well as across internal users and external client teams and is integral to the way the business tracks, performs and measures its success.

**WHAT YOU WILL BE DOING IN YOUR ROLE**

**Collaborate**:

- Consult with stakeholders at all levels of the business to build strong working relationships with Subject Matter Experts (SMEs) and Account teams (and where necessary senior sponsors) to gain in depth understanding of the platforms in use, identify learning needs, and determine the capabilities of various user groups and their ideal learning journeys.
- Document and collate feedback and challenges to form and propose the solution design of the e-learning programme and content development.

**Innovate**:

- Storyboarding and scriptwriting in preparation for e-learning content development, allowing for draft, review and refine stages.
- Determine the most appropriate learning solution based on training requirements and develop content using the most suitable method.
- Design, create and implement easy-to-digest learner-ready modular assets and content, that are engaging, interactive and easy-to-apply.
- Design the learning content modules in such a way that allows new users to be catered for quickly and easily, by combining existing assets and modules into a new learning journey and limit the need to develop new content from scratch.

**Educate**:

- Deploying learning content on e-learning management system (LMS) platform _(experience using Thrive is an advantage)._
- Updating e-learning content in an agile way depending on changing stakeholder/business/user needs and platform updates/enhancements.
- Consult with account health SMEs to analyse and determine learning needs and develop the appropriate content.
- Demonstrate value of the programme through reporting of KPIs.

**WHAT SKILLS WILL HELP YOU BE SUCCESSFUL**
- Minimum of 3+ years' experience as a learning designer or instructional designer, developing e-learning content _(preferably in marketing operations or technology platforms)._
- Experience in designing and developing a range of successful learning experiences (face to face, e-learning, blended etc).
- Experience in writing effective and engaging copy, instructional text, audio scripts/video scripts and storyboards that will articulate ideas into structured, engaging content and e-learning curricula modules.
- Ability to interact with various stakeholders and users, to ensure needs are understood and addressed.
- Organised, with a keen eye and close attention to detail, and able to keep a project on track and meet deadlines.
- Able to understand and reflect the client brand and tone of voice in all the content you create.
- Ideate, innovate and challenge - finding new and creative ways to engage learners.
- Strong interpersonal skills, with ability to communicate and build good working relationships at all levels of stakeholder and user.
- Have a good working knowledge of learning technology platforms and tools.
- Experience managing project resources and timescales needed to meet required deadlines is second nature to you.
- You will have a clear appreciation and understanding of current trends in learning theories, approaches and techniques.

Job ID: 4809

**ABOUT OUR COMPANY**

Many companies talk about having a unique and thriving business model, but the Inside Ideas Group truly does. This means that we have been named in the top 500 of the Financial Times fastest-growing companies in Europe 2018

What IIG does is provide clients with dedicated, on-site agencies that are built from the ground up. These agencies live and work right at the very heart of our client's organisation. Delivering precisely the skills and capacity they require, complemented by brand talent from our whole business on everything from planning to execution

This business model creates a truly entrepreneurial, fast paced, challenging and rewarding environment to work in

**OUR VALUES**

We are a company built on our values, we have given you a brief overview below but w