Property and Support Officer

**Overview**

Responsible for managing a number of properties within the Coventry area that will home people who are experiencing homelessness in shared houses (HMOs). Placements are made by the Local Authority, and you will be engaging with individuals who are vulnerable, sometimes chaotic and with complex needs. You will be part of a small team but predominately working alone.

**Responsibilities and Duties**

**The role is split into 2 parts and will involve**:
Property Management
- Ensuring the properties are safe, secure and clean.
- Proactively identify and resolve all property related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.
- Identify minor repairs and periodic maintenance issues where appropriate.
- Undertake daily visits - we would expect all properties to be visited regularly
- Performing all necessary functions to manage check
- ins and check
- outs including preparing accommodation for occupation in accordance with prescribed timescales.
- Inventory management - ensuring that we manage our supplies of bedding, linen, towels, crockery and cutlery.
- Monitoring of CCTV systems.
- Logging issues and incidents in accordance with standard procedures.
- Periodic reporting of necessary Performance Indicators as required.
- Assisting with inspections and caretaking of other buildings as and when required

Resident Support
- Ensure “house rules” are adhered to by tenants on a day-to-day basis.
- Ensuring tenants are safe, logging and reporting issues that arise.
- Dealing with day-to-day enquiries from tenants and sign posting accordingly.
- Proactively engage with the local Council if there are more serious concerns regarding a particular tenant.
- Ensuring all relevant information is up to date and filed properly on our internal system so we all have it to hand when we need it.
- Actively seek to foster relationships with partner agencies, charities and emergency services to promote partnership working.
- Work in collaboration with Team Leaders/Operations Manager's and partners to identify which service-users are most in need of additional support around ongoing accommodation.
- In addition to the above, the role may involve other tasks and activities that reasonably relate to managing the properties and supporting the resident.

The post holder must have the following skills and knowledge:

- Confident communicator with excellent written and verbal communication skills.
- Extremely well organised.
- Able to work well under pressure.
- The ability to prioritize.
- Able to work alone and part of a team.
- Have an interest and willingness to train.
- Experience in the social housing sector, ideally having worked with people at risk of homelessness.
- Experience of supporting individuals with complex needs.
- Experience of lone working.

The post holder must be able to demonstrate the following behaviours:

- Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
- Resilient and able deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction.
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.

**Salary**: £24,500.00 per year

Schedule:

- Monday to Friday

**Experience**:

- support work: 1 year (preferred)
- Property management: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road