Customer Service Officer

1 week ago


Cheltenham, United Kingdom Cheltenham Borough Council Full time

Customer Service Officer - Housing Services
- Fixed term
- Part-Time
- £26,824 to £28,142

Come and work for an award-winning organisation

We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town.
- We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
- Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.

About the role
- Are you passionate about delivering outstanding customer service and making a real difference in your community?
Join us at Cheltenham Borough Council as a Customer Service Officer, where you’ll be at the heart of our housing services - supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction - no matter how complex - is handled with efficiency, empathy, and a focus on first-time resolution.

What can we do for you...
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS).
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays).
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours.
- A comprehensive programme of learning and development.
- Two days (pro rata) paid time off for volunteering.
- Enhanced maternity and paternity schemes.
- Access to free counselling services.
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan.
- A cycle to work scheme.
- Low-cost town centre parking.
- A commitment to employee wellbeing.

Applications-
- We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

Closing date
- Sun, 02 Nov 2025



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