Customer Service Administrator

2 weeks ago

Morecambe, United Kingdom Rentokil Initial Full time

Full-time (37.5 hours) - Monday to Friday
Morecambe - Hybrid Working - home and office based
Salary - £18,751 basic with the scope of achieving a bonus of £160 per month to increase the
basic pay to £20,671

You will be a key member of our Administration Team, working 37.5 hours per week and responsible for
providing a world-class level of service to our customers. You will support our customers by finding the
correct resolution for the customer and the business. You will be resolving a range of customer queries in
regards to medical and washroom solutions, alongside your colleagues.

Key Responsibilities/Accountabilities

proactive with each customer to make sure records are updated and correctly capturing the
Customer’s needs.
- To work in a quick and efficient manner with mínimal disruption for the customer/sales team

resulting in a speedy resolution.
- To provide a consistent level of high detail processing for our sales teams.

**Requirements**:
Key Deliverables
- Delivering consistent quality on order processing in line with the expectations of Rentokil Initial.
- To ensure all customer orders are processed correctly, resulting in a swift resolution for the

customer and sales teams.
- To engage with the sales teams to understand their needs and what resolution needs to be applied

in order for the customer to be satisfied.
- To achieve a variety of targets set in line with Rentokil Initial’s structure.
- To actively support your colleagues with tasks in line with your role.
- To build strong relationships with all management, colleagues and internal customers to ensure

that all external Customers experience excellent service at all times.
Essential Skills Required.
- Active Listener.
- Strong Multi-Tasker.
- Strong Time Management skills.
- Excellent communication skills - including written and verbal skills.
- Passionate about putting the Customer first with a positive, friendly attitude.
- Delivers a continuous improvement culture.
- Able to work under your own guidance but also heavily invested in a Team mentality.
- High attention to detail

Professional Experience/Preferred but not essential.
- Call Centre/Admin Experience
- Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
- Proven experience of working in a customer facing Team, being able to self-manage your own

time and working in a fast paced environment.

**Benefits**:
In return, not only will you have a career which is interesting and challenging, you will also be joining an organisation that recognises success and ensures that each colleague has a structured career path and the tools available to achieve the progression they are looking for.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

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